Rowlands Pharmacy Brynteg

rubbish, 2nd time in a week no pharmacist on duty. Prescriptions have been lost and are never ready on time. would not use again

I would give Zero! This Chemist is deeply disturbing, they not only gave me only 42 of my monthly prescription of 56 Thyroxine, that I’m completely dependent on, not having a Thyroid! They bare faced lied about giving the 56 saying they seen 56 being given, when they clearly couldn’t have, as there was only 42! Not only that after going back and having a 15 minute telephone conversation, where the woman, was clearly a bit slow in understanding the basics and 20 minute conversation, regarding the matter in the chemist, they still handed back the 42 to be returned to me, as I’ve not been able to attend being extremely ill! So this will be the 3rd time that I will now have to attend the Chemist with god knows what, during this Covid 19 epidemic, putting all our lives at risk, because the pharmacist cannot do basic maths a 5 year old child can do and the, clearly not so bright assistant, is a liar!! This chemist is dangerous and I’ll be reporting it to everyone I have to, till it is taken over, by someone who understands the importance of listening and basic maths!! Absolutely shocking!

Friendly helpful staff, repeat prescription has to be in a week before I need it, always on time.

Today I went in for medical advise as their website states they provide. However, when speaking with the pharmacy manager ‘Alison’ me and my grandmother were met with a sarcastic, derisory and completely unnecessary comment when my grandmother said she didn’t have her bank card with her to pay for recommended tablets on my behalf - not knowing I had my own method of payment - which was answered with “well what did you think you were coming here for?” Followed by a puzzled look at me. Whether this was to make my grandmother feel stupid in front of other customers in the store I’m not sure, but she’s come away feeling embarrassed and belittled by somebody who was clearly not having a good day. A disappointing blemish on the otherwise friendly staff.

Best service in the area.

Nice people very helpful

Nice staff but really slow and my prescriptions are always late

Friendly staff always helpful and explain how things work

Overall process time has been really efficient

No complaints from me

Thanks 😊