LloydsPharmacy

Absolutely disgraceful
Why is this chemist still open...
There slow,rude and just Don't care.. 238 times in a week tried phoning as didn't get my full prescription...
An hour wait when nobody in there,go back 10 mins later to say I'd go elsewhere and Yep prescription
Done ✔️
They say there short staffed the7yare no different if several staff in there.

Absolutely disgusted with the way the staff treated me. Went to get my medication to be told I had to get my prescription from the doctors. I had then got my prescription notes to take to the pharmacy for them to have already locked the door and saying I could not come in as they were on lunch from 1:00 until 2:00 but the time was 12:45 I live too far away to have come back and also had work for them to do this was very stressful and is not the first time I have had a bad experience with them! Same woman every time very upset

If I could give this place zero stars then I would!

Staff are rude and so slow.

Never in my life have I waited 45 minutes for a prescription with 3 things in it when there was me and three other people in there.

Absolutely ridiculous and reading the other reviews on Google I am not the only one!!

I might as well have driven to another Pharmacy to collect my prescription; it would have been quicker than waiting in there.

Place needs shutting down and/or new staff that can actually do their jobs properly!

This pharmacy has gotten so bad, it's unusable and has led to my family moving pharmacy. The difference in service is remarkable. Always get good, pleasant and quick service in my new pharmacy.

Expect a 25 minute wait minimum to get anything because the staff move incredibly slowly. No sense of urgency to get the queue down fast. They could easily call out for people dropping in prescriptions to come forward and leave their prescription or even have a prescription box for people to pop theirs in at the front desk to handle later.

There is no organisation, they never have stock, they lose prescriptions or you have to wait even if you call back a few days later. I don't think there's consistent staff there or even a competent manager nowadays.

I sympathize with the staff as it's a very busy pharmacy and they often have to deal with incredibly rude and downright nasty people but it's still not a good enough reason to deliver such poor service.

Do yourself a favour and move to another pharmacy!

Appalling service. Absolutely useless. Every member of my family have had issues the latest being my son who has now made 3 trips and is still waiting for part of his prescription that he was assured yesterday would be there. However true to form they had no clue he’d been in the day before as the assistant forgot to process his order so after waiting ages again told to come back again tomorrow. Service and organisational abilities are shocking if not completely absent. Will never use again.

I was waiting 40minutes with a week old baby to get my antibiotics for mastitis. After that time I asked them what's going on and was told that they don't have one of the antibiotics hence why they have done the prescription yet... offered to get the other one for me but told me I have to wait another 20 minutes to get it ready... they totally lack organisation in that place.
In total I had to wait an hour with a week old baby and having raised tempture and shivers because they couldn't be bothered to let me know straight away that one of the antibiotics was out of stock...

I was asked to come back next day for my medication because they didn't have it in stock, surprise surprise!!!! when I came back next day it was a different pharmacist and different staff, didn't have a clue what I was talking about, they lost my prescription and didn't have any record of it in their system the manager was no where to be seeing, they kept blaming yesterday's staff for not handing over the information, all over all it was a disaster a disgrace the manager should hand her resignation or get sacked.

I have had to take medication all my life. Due to family abuse, I have also had to move addresses all my life. Therefore I have used a fair few different pharmacies in my life. This pharmacy is by far the worst pharmacy I have ever encounted. Infact, I have never come across a bad pharmacy until I have had to deal with this shop. I will normally end up crying in a pharmacy. But every single pharmacy have got to know me and understand me. Not this one though oh no.
I was told that I was a liar because one of the staff didn't tell me that 3 missed deliveries would result in them having to cancel me. That staff decided to save her own self and leave a vulnerable person as collateral damage. Being called a liar is one thing, but the woman on the phone then gaslighted me, because I told her that they had different policies to other pharmacies. She told me that wasnt true.
She gaslighted me over absolutely everything I was telling her, even down to my own family abuse and the fact that I was in conversation with domestic abuse charities, child care services and international and uk police. She kept questioning me and told me if that was the case, then i wouldnt be able to ever receive deliveries in the future. Why the hell wouldn't i??!! She just would not believe that i was in the house speaking to the police. I even left a message on my front door, risked adding my mobile on it, for the delivery driver, to prove I was at home. My situation may seem farfetched to her, but this is very real to me and many other people in the world!! Just because she hasn't experienced it, does not make it not real! Why would anyone make up an abuse story because they missed a meds delivery.
She then asked me why I had recently moved to them?! Maybe I'm wrong, but the fact that I had just told her I have been speaking to police all week about domestic violence, you would think that she would have put 2 and 2 together or realised that moving was a delicate subject. But no, she made me say that I was fleeing from violence. This then instantly brought on my ptsd memories and put me in the very moments i have had to flee from an abuser and then having to prove the abuse. Why do I have to prove my situation to a pharmacist? And for some reason, she still kept gaslighting me, telling this or that couldnt and wouldn't happen etc etc and treating me like a liar and had absolutely no empathy whatsoever; especially for someone who works in a pharmacy!
The way she behaved with me was completely disgusting and I'm still so angry and upset by it. After reading their other reviews, I can see I am not the only one!!
My victim support worker had to ring them afterwards because I was in such a state.
Also the pharmacy kept telling me last week, that I had to ring 3 days before a delivery, but then they do not answer the whole day!!! I tried for 2 days to get through. My phone says I have tried to ring 30 times. As a result I have been without my essential medication for 2 weeks!