Tyr Felin Pharmacy

Not a great place. Every month I order my blood pressure medication and every month I reorder it... And nearly every month there's an issue getting it! Also they have a sign on the door saying the pharmacist goes to lunch at 1 until half 1 and it's often different which is a nightmare if you've gone there especially to pick up medication, as you then can't. Some of the staff are great some are definitely not.

If I could rate it lower I would. Atrocious service compared to many other pharmacies that I have used. Repeat meds never in stock, and then when they are ordered they are frequently given to other customers. Simply not acceptable!

Terrible service and waiting times for prescriptions. Waited 40 minutes to pick up my partners prescription. During that time several other customers who had been waiting longer were then told medication wasn't there. 4 people working there and not one of them knows what they are doing...... Glad I don't have to use that pharmacy

Using this pharmacy for few years now for my repeat prescriptions, always good service and friendly staff. They are very busy, but always professional and supportive. Thank you so much for all your hard work every day and during Covid-19.

Not for the first time, I have been ignored whilst waiting to be served. They appear to favour those they know over those who are next. Suffering with anxiety, it becomes an even bigger deal to collect my prescription.

Normally receive very good service but was told yesterday they had to order something for me as it wasn’t in stock. So ask them to put it in their machine when they receive it the following day. Which I was told would be 11am waited until around three to ring as hadn’t heard anything. Was assured it would be in the machine by close of play. It’s now 18.41 no text and obviously pharmacy is closed. Would like to to know what happened.

No problem getting hold of the medicine because when I rang in the afternoon I was told it was there and would be in the machine by close of business

I have a repeat prescription which the Pharmacy prepare for me every month. Today it was so busy there that the girl passed me my prescription and didn’t asK if I wanted “the same again” next month.

When I got home I rang them just to confirm That I did, but strangely the lady on the phone suggested I ring the pharmacy 1 week before I need my tablets because ‘they were so busy that they didn’t have time to reorder automatically’!

They were trying to phase this task out.

However on this occasion she would reorder for me ( this has been automatic for several years!!!) but it was going to change.

I asked her to ensure that if any changes were to be made then the Pharmacy must obviously advise their customers in advance so that they can make provision for this change,

Changing my last review to 5 star -

Had a lovely phone call from Eileen who was really understanding and supportive. She was so helpful and signed me up to the hole/shoot in the wall pharmacy to help with my anxiety. I am really happy with the serive they have provided 🙏🏼☺️

Many thanks☺️