Pregnancy & Postnatal treatment | Mummy's Physio & Osteo Monument

Thanks for treating my wife. She doesnt have a Gmail account so i am writing for her . Her post natal treatment was very efficient . De recommend your practice .

Really bed and unfair service.
They have never confirmed either via phone call or email tha they have booked me for an appointment, so I had no chance to showing up AND THEY STILL HAVE CHARGED ME FOR IT?!
When I explained this case to the Director James Turgis - he couldnt care less, he replied:
"Having followed our booking protocol correctly as we do with all our other patients, I cannot agree with your request, and following our 24h Cancellation policy, the session is due."
HOW COULD I CANCEL AN APPOINTMENT THAT I DIDNT KNOW ITS DUE?
On the top of that he didnt even spell my name correctly.
The place is based in a dark basement and went I went there to speak to someone in person about my case, after 30mins wait, I was informed that there is no one to see me or advice me.
Website looks nice, but its not what the reality is for sure!

Just to add to your reply, unfortunately what you are explaining didn't take place and is incorrect. In my opinion you need to improve on customer service!

I've seen 2 physios at the Moorgate clinic and both were extremely knowledgeable, thorough, efficient and accommodating.

I tried 2 other women's health clinic before i tried Mummy's Physio, trust me this is another level of care and efficiency.

Sophie has incresibly good knowledge about diastasis and she is very thorough. I would highly recommend anyone struggling with this issue to go and see her.

Best women’s health physio in town- quick, efficient, friendly, professional and full of practical advice you can easily implement in your every day life! Would definitely recommend to any mum out there!

Quite poor quality. Brief assessment, very generic, no real intervention other then massage and some brief advice on stretches. Vague advice on exercise and unhelpful re: support belts, positioning etc. Will not go back to this physio .

I had a prolapse after my first child, I was very ashamed to speak about it but mummy's physio team have been amazingly kind and understanding. I did my pelvic floor rehabilitation and after 6 sessions with Sarah. I am totally back to normal as before the birth of Théo. I totally recommend to women with prolapse to go for their prolapse treatment, i feel psychologically and physically much better. Thank you so much