Pizza Go Go

I visit GoGo for dinner 2-3 times per month.
Tonight, I ordered a chicken - mushroom pasta (£4.99).
Staff: friendly / sociable.
Quality of food: edible (but 5 times better than in the other take-away restaurants in West Street).
Environment: Eating in should be avoided during cold winter nights, because the staff tend to leave the door open.
Hygiene: The trace is not frequently cleaned.
Tip: If you want to eat pasta, take a plastic fork from home with you.

Ordered the food for 13:30 pickup on Just Eat at around 1pm. Arrived by 13:25 and was told to wait 5-10 minutes for the food which was completely understandable. Then it got to 13:40 and I was told to just wait 5 more minutes as the wings needed to cook. It took them until 13:55 to give me my order when it should have been ready 25 minutes before. I was only given one update and no apology at all throughout the entire waiting period. I had even gone up to the till after 20 minutes of waiting, where a man who looked like the 'manager' completely blanked me. I have never put in a complaint for awful customer service but the fact that I was blanked and hardly acknowledged while I was the only person waiting was just unbelievable. At least the food was decent, shame the staff weren't.

This is how I received my delivery pizza tonight
I called up spoke to manager and I wasn't believed he wanted proof of this.

So this should be a double pepperoni pizza.. When i called the restaurant they said the pizza guy is new 😐 and when i order next time i will get one free 🤣. Is literally 3 ingredients on a pepperoni pizza, how can you miss the pepperoni? Its in the name 🙄. 25 pounds and 1 hour for 1 pizza and 6 cheese sticks... From 4 miles away 😂 my god...

So I order through their basic website and have to wait about 40 minute for something that should be delivered in 30. I don't mind that. I specify a contactless delivery, indicating that the food should be left on the floor, this didn't happen. I take the food inside, realise that I had been given the wrong order so call the store. Normally this wouldn't be a big deal but the pizza's toppings would put me into anaphylactic shock. If the delivery driver won't give me a virus that may kill me, the food would. Anyway, the woman that I spoke to said that she'd sort it and 20 minutes later the same delivery driver comes back with my order, wants the wrong order back and then doesn't apologise or show any appreciation for me not calling the police for possibly being an accessory to murder. Sat down and the pizza is, obviously, room temperature with inedible cookies. Do yourself a favour and use Domino's or swallow sandpaper, either way would be a more enjoyable meal.

Really dont understand how my address is too far in waltham chase but they will deliver 2 miles further to bishops waltham absolutely fine, think they need to sort their computer system out instead of saying they can for £5 delivery and then once ive tried ordering they then say minimum of £30 its TOO FAR

Great quality pizza, consistently good. Good staff. Best to call and pick up, great price. Cheerfully delivery drivers, polite.

Good pizza, cheese sticks and chicken bites aren't all that but I've always liked the pizza at this place, I wanna say it's better than Dominos