Pizza Hut Delivery

I ordered 2 pizzas and garlic bread at 8pm. The app stated 8:30-8:45 for delivery. 9pm no sign. 9:30. Nothing. 10pm! Nothing!?
I gave my number in case the driver needed to contact me.
Called the restaurant. No answer. Called a different one. No answer.
Go to an email I just received asking me how my food was and at the bottom it says customer service. I click on that and the link is broken. Convenient 🤦‍♀️
It’s now 10pm on Xmas eve and we’ve not eaten!!
My partner is now driving to the restaurant as our money was taken!
I’m sure Pizza Hut is usually good for delivery 🤷‍♀️

Just waited over 2 hours for a delivery. Aman just hung up the phone to me. Very poor cusyomer service experience and treatment by her. Pizza arrived and is cold as its been out for so long. Not impressed.

This is the last time I use pizza hut. We have fallen for it again. The food gets to us on time but it would have been nice if it was cooked.Worst pizza ever!.

If I could put minus stars I did, I never had my pizza on time, they are very rude on the phone 😡

This place has gone down hill so bad, service is slow, left waiting for nearly half an hour after the collection time, our pizzas was not even cut which is just outrageous.
I will not be coming back any time soon.

Totally messed up my order, zero help when trying to get it sorted. The manager tried to get me to call him on his personal number! Avoid.

I work part time doing Uber eats.
This means I only get paid per order.
I go in to the shop and say my order and the guy says okay will be 5 mins. 20 mins later someone comes out and says it’s now in the oven. I’ve wasted 30 mins here now and still waiting.
The staff I spoke to were rude and did not care at all. They did not even offer me a drink as an apology. Because of the boosts on this evening it has cost me about £20.00.
If I was told there would be a big wait, I would of left the order and done other orders.

Update, I went back and spoke to the manager. He apologised for what had happened and what was said and was able to end it on a nice note.

We ordered 2 'Make your own' pizzas on Monday 24th May @ 20.50. They were delivered not only early but hot and correctly made!! I know we probably think this is a given as its their job but over the months of lockdown I have experienced the incompetence of a great number of staff/restaurants! Also there were very exact delivery instructions regarding entry to my building and the diver Gabor followed them exactly and was very polite! Faith restored ...