Pizza Hut Delivery

We ordered as a treat for our daughter's birthday. We ordered online and were given an ETA of 40-50 minutes, but after around 35 the tracker app updated to say it had been delivered. We thought maybe it was a glitch, but when it got to an hour we thought we better phone and check.

During the first call they told me it was "with the driver". We waited another 15 minutes and still no food. I called again and was again told it was with the driver. They explained the driver was new and doesn't have a phone, so they couldn't get in touch with him to chase it. Quite how you can work as a delivery driver and not have a phone I have no idea! I asked if they could remake the order and I would collect it, and she said they couldn't as the driver had their only copy of the order - which seems very unlikely.

Another 20 minutes passed without any food so we called again. We were then told they didn't have any record whatsoever of our order! I asked how it was therefore possible in the previous two calls it was "with the driver", and was told an elaborate story about how her eyesight is poor and she has misread another address on our street as ours. The other address supposedly also had an order at the same time - although as this is a bungalow with people in their 80s living there I fail to believe this!

When asked what they were going to do to rectify it they told us to contact head office.

We ordered a Domino's, which was delicious and prompt!

If I could give this zero then I definitely would! We ordered our pizza at 8pm, called at 9:15pm as it still had t arrive to be told that it was only just going into the oven!! The lady we spoke to said another 30 mins and it would be with us. It is now 10:15pm and we still do not have our food!! We were offered nothing as a good will gesture for the wait...never again will we order from there, she didn’t car at all, just told “it’s busy” shocking service or lack of should I say!

Just ordered for family, cheese was non existent and where there was cheese it was rubbery. Garlic tear and share was undercooked as was the chicken strips. Fed up now, keep giving you chances: Yet when we used to go into a restaurant for the buffet it was so much nicer. Pizza gogo it is from now on

Ordered veggie supreme pizza. Worst pizza I’ve ever had . Hardly any veg full of burnt onions and very oily. Will never recommend anybody to order from here. Wasted my money £25.

Not a good experiences at all, pizza had hardly no cheese, didn't taste great at all and was undercooked in places, best bit was the sweet chilli dip...won't be ordering from this pizza hut again!

Do not try and order online it will take your money and the order won't get through to the shop 2/2/22 no mention of this happening. I'm writing this so as I have proof and hopefully get my money back. Sort ya online ordering out. Took ages for the declined email to come through even after receiving a confirmation notification. So confusing. Don't even offer anything for the inconvenience of having to then sort food out after it taking ages to try order online. Won't be eating till 7pm now mehhhh

Pizza turned up super fast. Person who took my order over the phone was super polite and very informative in helping me get the best deal. Ordered from here a couple of times and never had any problems.....yet!

Pizza was over an hour late despite the website saying there's a delivery guarantee of 40 mins and they offer you a £10 voucher as compensation. I called the Hitchin Hut to ask where my delivery was and explained it was over an hour late and all they said was it'll be there in 2 mins, no apology and no offer to compensate me at all. 2 mins later, pizza still didn't arrive and i was back on the phone to them. Won't be using again even if it was cheap.