Pizza Express

Update 2022

Having used the restaurant again I've revised my previous 2 star rating up to 4 stars. It was 5 stars before the delivery fiasco described below.

In the restaurant we had an excellent experience as before, the service was great and the food was spot on. We will definitely go back.

While we were there we noticed pizzas boxed for delivery accumulating in the kitchen. It was a long time before Deliveroo came to collect them.

I wouldn't have a delivery again. My previous 2 star review is as follows:

Good restaurant, poor delivery.

We've used Pizza Express in Amersham many times as a restaurant and have always been satisfied. It's not cheap, but was good.

This evening we ordered through Deliveroo. The food was slightly delayed from the original forecast, but was actually delivered within 29 minutes.

No issues with Deliveroo or their driver.

On opening the sealed bags we found that the dough balls were missing. Also the bruschetta topping was spread around the box. Once reassembled this was fine.

The pizzas and lasagna arrived cold and we chose to reheat them. The lasagna was in a foil tray without a lid put inside a card box. This seems idiotic as any Indian or Chinese restaurant successfully delivers in foil trays WITH lids without any spillage. Reheated pizza is not great, but the lasagna was still nice.

Of the three desserts we ordered, two were fine, but the chocolate fudge cake was awful. It was gritty and oily will an unpleasant aftertaste.

We took the chocolate fudge cake back to Pizza Express and asked for the manager. He listened to our complaints and apologised. He replaced the horrible cake with a brownie which was nice.
He also advised the we could comment on the cake using the Deliveroo App, but I can't see how.

Overall I'd say use the restaurant, but don't bother with delivery. The restaurant manager helped the situation considerably which was appreciated. Cake aside, the food would have been very good if it had been served hot.

For clarity this is no reflection on Deliveroo who did their part of the ordering and delivery well and facilitated the refund of the missing dough balls.

Obviously a popular restaurant, glad we booked ahead. Service was friendly. We had a starter, main & dessert. All very tasty & well presented. A family of 3 left happy & very full.

Raw pizza base. Very little toppings.
Paid almost £8 for 3 very small.'bits" of chicken for starters. Tried calling them but could only leave a message!
Hence the post. Shame as in-house dining was a very different experience. 😕

We had a children's party at the Amersham restaurant. Alison and Lucy H were great! Alison welcomed us on arrival and couldn't do enough for us. We had a children's party making the pizzas from dough to toppings. Alison was brilliant, leading the kids through this guiding them through the different stages and they were all very happy.

Excellent service and food was amazing. Manger came to our table to check if everything was okay so it was very professional and well organised restaurant. I will definitely be coming back 😊

Lucy H gave us exceptional service! A real credit to the Amersham branch. She made us feel extremely welcome and was incredibly knowledgeable of the menu!

Lucy H was so helpful and recommended the best nutrition and treats we needed
My child was ecstatic when she helped with the quiz on flags and gave us the correct colour to finish our task
She pointed out that the child menu doesn’t include the correct colours in the pencils we used so what a helpful person it saved a meltdown
Thankyou x

Do NOT order via Deliveroo!!!! I ordered the family sharer and the pizzas are tiny... literally the size of my hand... I’m over six foot and this is barely a starter... it wasn’t even sliced... and they charge you the same price... ridiculous. Tried to call and they just put you through to make a booking.