Pizza Hut Delivery

The last 2 times I’ve collected from here there have been multiple members of staff not wearing uniform, playing on their phones, and then touching pizzas coming out the oven without washing any hands! Today, the person at the counter was wearing grey tracksuit bottoms, a grey t-shirt and clutching his phone sounding completely uninterested.
The glass in the door has been smashed for months.
The bin is overflowing and full. Quite frankly, gross.

Ordered 6 pizzas for my tream at work. They were very busy and gave a 60 minute delivery time. 60 minutes came and went so I called the branch at Brackmills northampton to find out they had delivered to the wrong place. A refund was refused and I was told another delivery couldn't be made for 90 minutes. I couldn't accept this, we wouldn't be there to accept the pizza. 10 minutes later 5 of our 6 pizzas arrived battered, cold and inedible. Only conclusion, they retrieved the pizza minus one from wrong address. Totally dangerous in pandemic. Contacted their head 9ffice, after 2 weeks was told the delivery was made and therefore no refund. Totally astonished a company like this would operate in such a way. I will not risk my money or my health again.

If I could give no stars I would we ordered our pizza at 5:20 when it turned up it was the wrong order so we sent it back we got sick of waiting at 7:20 to call up. the manager didn't seam to want to talk to us until we asked for him and the he tryed to fob us off saying it would be with us soon but could still take up to half an hour so we decided to cancel it and when we said we wanted a refund he said he couldn't do it and we have to call head office wear he gave us a number wear no one is working at the moment so I had to send an email I'd avoid this place it has been the worst experience we had with takeaway

They were very rude when on the phone after delivering the wrong pizza. The website put our order down as having a Hawaiian pizza when we clearly clicked farmhouse as we even were looking at the ingredients in the basket. Guy on the phone said he would not do anything. Had to find the franchise owner on Linked In to get a refund. Also the pizza was undercooked anyway so I would not trust them to cook anything properly

Terrible service. Ordered delivery online .. then received email saying the order had been cancelled and to contact the local pizza hut. Called repeatedly with no answer. Decided to drive other whilst still calling. Eventually my call was picked up. I asked if it was possible to order a pizza and was told "No drivers!" and the phone slammed down on me. I arrived at pizza hut Brackmills. No other customers were in there. Staff member ignored me for ten minutes while he argued with someone on the phone then he continued to prepare orders whilst seeing me standing there. He eventually walked over and asked if i had ordered online? By now a queue had formed behind me. I explained that i had tried to order online but it had been cancelled. He seemed completely disinterested. I asked if i could order some pizza and he said it would be a hour to wait !? I said no thank and left. Passed Dominoes on the way home. Excellent service, organised team, well managed and gave me my order within 15 minutes. Much better..

Nothing but positive things to say about this branch! They originally made a small error on our order and were very quick to put this right with no issues.

The food here tastes fresh, collected on time and it was ready, piping hot and tasted absolute perfect and fresh

A gentleman named Bipin working on the day was very helpful, went above and beyond to help and their service has created a loyal customer for sure.

Ordered a pizza to arrive at 8:15 when I rang at 8:40 and questioned whether the pizza was out for delivery I experienced incredibly poor customer service. The man on the phone was incredibly rude and put the phone down on me telling me to wait a bit longer. Will not be ordering again. Pizza has arrived cold and 40 minutes late.

Always loved pizza hut but unfortunately this branch is terrible, delivery is always really late and pizza almost always cold as they send the delivery with multiple others, had pizzas missing half their toppings a few times aswell. Never had an issue with the sj James branch but of course we can't chose which branch we want it from when ordering.