Pizza Hut Delivery

Disappointed, first time trying and won't order from this pizza hut ever again. Food took hour to deliver, sides were under baked, and our cookie was burned. Waste of money and time. Also round piece of ice was on top of ice cream when we opened it. Tasted like they melted and were frozen again.

Really bad experiences the last few times we've ordered. The orders are consistently wrong. The one time we'd ordered a vegan pizza and they sent a meat one as their mistake. When we called to get it changed we were told "you'll have to have what you're given". We were able to resolve this after a lot of effort and escalating to management. This time, toppings we'd paid extra for were missing, and the pizza was undercooked. It was pale and the cheese not even melted. So disappointing and poor representation of the pizza hut brand

I rang to speak about the fact my pizzas were burnt. The advice I was given was to go on the website site and contact customer services. There was no consideration that I had food that couldn't be consumed as it tasted burnt aswell. I have since been in contact with Pizzahut customer care who have offered me £25 discount code only to be used on full price menu which as a comparison to the two pizzas I ordered would be £37.98. I will never be using Pizza Hut again after this insulting offer

The manager on duty who I think was Levi was absolutely perfect. 10/10 service can’t fault it. Wish him and his team all the best they were absolutely amazing and happy. Beautiful.

Absolutely disgusting, never ordering food from here again.
Myself and my partner thought we would try pizza hut for a change as its been years since having one. This ordeal has put us right off pizza hut and will be sticking to domino's.
Ordered food at 14.32, got a phone call from the driver at 15.19 saying he was lost, i directed him to where he needed to go but no sign of him after 10mins, ended up sending my partner out to find him, eventually got the food to be told he forgot the extra sauces. Not kicking up a fuss we thought we would leave it for 2 99p sauces. Opened the food, pizza's were stone cold and full of grease, god nose what the green herb stuff was that was plastered over the pizza's either but it was everywhere. Ended up having 2 slices and gave the rest to the dog who also turned her nose up at it. Myself and my partner now feel extremely sick from what little we actually ate but probably caused by the amount of oil which covered the pizza's . I even squeezed a slice and pure oil poured out from it.
From the prices they charged i expected alot better from there i would of been better off getting a pizza from Iceland for £1.
Absolutely vile.

-Awfully prepared food, no effort made (see pics)
-Food is always 15-30m later than quoted.
-Items out of stock need to be chased via customer service for refunds, so expect to budget 30-60m chasing people and calling to explain the items you ordered were not delivered as out of stock. No idea why the store cant issue refunds, just archaic.
-Avoid at all costs, the place is a joke. (Based on 4 takeaways in the last year, I am an idiot for giving them extra chances)

Don't bother with this place.
Ordered online, 30 minutes after it was due to arrive I called, got hung up on multiple times until a rude guy told me he was about to make it and put it in the oven (45 mins late at this point).
It's now 2 hours since we ordered and despite being very polite and patient they were rude and our pizza is an hour late as he begins to make it. Don't order from here, it's awful.
0/10 customer service
0/10 timeliness
3/10 food quality

Website is shocking at the moment advertising pizzas that they no longer sell and when I called up about a deal that was I was being charged incorrectly for the staff member said chose a different one then and hung up the phone. Then tried to order again was told it would be 30-40mins and turned up over an hour and a half later, called multiple times to see where my order was and I was told its on its way. I have received better service from nuisance call centers, only good thing was the delivery driver Lee was fab he would easily get a 5 star rating