Westgate Pizza Oven

Terrible pizza place. Really rude staff. We bought the 15 inch pizza and it was way too small so I rang them direct before the delivery app to get it sorted. The person in the photo directly called me a liar over and over and was very argumentative. He refused to even send a new pizza or a refund since it wasn’t what we paid for. He kept saying they take pictures of their pizza and I am wrong. Well, me measured that pizza after this and that pizza was too damn small. It was burnt, just terrible all over. Really, don’t order from these people, they do not care about you.

The pizza is okay, no complaints there. But the gentleman who works the phone needs lessons in customer service. I ordered a pizza to my house and received a call from the driver five minutes before I arrived, informing me that he was there. I told him that one of my housemates would pick it up for me; no problem, he said. But when I arrive, there was no pizza. So i get on the phone to Westgate pizza, where I explain the situation to the gentleman on the phone. He assures me that the pizza was delivered and tells me that my housemates are pulling a joke on me. I politely tell him this is not the case and he begins accusing me of stealing and trying to scam him for a free pizza. After going back and forth for a while, I hung up out of the frustration of knowing I’ve just lost £15.

About 5 mins later, he calls me back, and tells me he’ll send the driver back to the house to check he delivered it to the correct address. Another 10 mins goes by and the driver turns up at my doorstep with my pizza. Despite the accusations of the man on the phone that I hadn’t put the correct information in the app, the driver claims he handed it to someone about 4 houses away (who were having a house party). So it was probably some type of mix-up.

I’m not upset about what was probably a simple mistake by the driver. But, if they hadn’t sorted this situation out, I would be giving them 1 star. What customer wants to be accused of stealing? After reading multiple reviews, it seems like this is a common occurrence too. I’m sorry if people in Canterbury are trying to scam you, but there are too many other pizza places that I could go to, rather than be subjected to this dogsh*t customer service. Will not be ordering from here again.

Deliberately serving smaller pizzas than what you ask for. Incompetence or fraudulent behaviour to save on costs? You decide but whatever you think, don't buu from here; trading standards have been made aware of what's going on.

Pizza was delicious best pizza I ever tasted customer service was brilliant worth a visit again

I ordered a 15 inch pizza but got a 13.5 inch pizza instead.

When I called to complained, they hung up on me.

Pizza tasted good though but it was not filling since it was smaller than expected.

I bet the owner tries to seduce women by telling he is 2 inches bigger than average. Just like his pizza.

**Canterbury to Whitstable Delivery**
Placed order £51 just before midnight, they phoned shortly after as payment problem on my behalf. Manager took steps over & above expectations to ensure we still received our food, at the risk of their own expense! Food turned up steaming hot and fresh, well prepared, full of flavour and toppings and at a very competitive price! Restored our faith in Pizza Restaurants as Dominoes etc are failing miserably in all aspects in this area. Definitely recommend

Id say they have the cheapist 18" pizza but with the right toppings its amazing 😫. The only thing i dont reconmend is the cheasy chips.. they were nice but its the burger cheese that i wasnt expecting which came too nearly £4? Ill update it when i next go there with photos