Napoli Pizza & Pasta (Kingston upon Thames)

0 STARS!!!!
ABSOLUTE SCAM!!! using Fake/ Alias name " Sicilian pizza" on Deliveroo, in order to avoid customers to view their negative reviews or to have their scam exposed.

They do not deliver the food. They will lie to you saying they will let deliveroo know the delivery is cancelled, but then to deliveroo state it was delivered. I am reporting this restaurant to the relevant food and service authorities. Absolutely disgusting! Ripping people off their hard earned money - should be ashamed of yourselves!!!!

God, where do I start!!😡

I ordered at 3AM and it said it would take 30 minutes. However, when I checked back again it said that it was going be delivered at 4:05??!! And my goodness gracious, it sure did😡.

The pizza was horrid and rubbery! The cheese was plasticy and fake seeming.

Will be ordering Dominoes next time. Will NOT be ordering from NAPOLIS again.😡

Do better, Napoli Pizza.

Didn't answer phone. 1 hour late after it was supposed to be delivered. No GPS track, oh and the pizza was squashed and didn't even taste that great 🙄.

Avoid it at all costs.

I ordered twice from here the Meal for One for for £14.95.
Not sure what everyone expects for their money BUT I have been happy on both occasions. The waiting time for delivery was clearly stated and when I placed my order over the phone, the individuals were helpful. My meals consisted of the vegetarian pizza, potato wedges and dip, garlic bread and a 7up. Having a fast food weekend, so will order tonight again. I liked it. Is there better pizza? Sure thing but not for that price. To me it is great value.

DO NOT ORDER FROM THIS PLACE! THEY DONT EVEN HAVE A FUNCTIONAL PHONE #! I was excited to order a simple delicious pizza, but I have been waiting for nearly 2 and half hours plus for it. I just saw the other reviews and are extremely similar to what I have experienced. I can't seem to report this place other than rating it here. Beware.

We ordered two pizzas.
Orders were not delivered on time.
40 minutes late.
Staff on three occasions said our order “just left. It will arrive in two minutes”.
That was a lie on each occasion we spoke with them.
We recorded the calls.
Pizzas were not what we ordered.
Only Italians or Europeans should make pizzas.
Not Indians or other such people.
They have no idea on how to properly make pizzas.
Never order from this business.
Absolutely vile staff and pizzas.
Zero rating.

Said would take 10 minutes. Didn't come for an hour. Called the shop, they said the driver is about to leave. Waited another 20 minutes (they are 5 minutes drive away from my house). Tried to call and say I would be willing to collect but the line was busy. Got a refund from Deliveroo. Will never order here again. Kind of thankful as I probably didn't need the late night calories, but slightly annoyed about the waste of time and all the lying.

They advertise on Deliveroo as Sicilian Pizza Hampton Wick. DO NOT USE. Firstly the order was advertised on the app as taking around 10 minutes, however after around 40 minutes I tried calling to be told they couldn’t find a driver to make the delivery. I made two further calls to them in the next hour and a half. They kept using the same excuse. Deliveroo will not issue a refund as the restaurant says they tried to make the delivery and they called me (they didn’t - I have no missed calls). Absolute scam.