Bitterne Post Office

Very poor customer service. Used post office and asked for "tracked". No communication ref options, just printed and slapped a label on for recorded signed for which wasn't what I wanted as too expensive. Asked what she had put on the parcel and met with rude, abrupt attitude. Tempted to ask her to remove it but didn't want the confrontation. Will never use them again, especially now I've read all other reviews that show this is a regular occurrence. Avoid!!

I will continue to use this Post Office because it's convenient for me to do so. No problems with the service from the post office as such, whatever I want doing, it gets done. If I have to wait... it's not really the staffs fault, they don't regulate how many people turn up through the door at any particular time. One thing they could do which would make a massive difference is smile and be more welcoming. It's not hard to do, this applies to all the staff but even more so the guy who is regularly behind the shop counter part rather than the actual post office counter. He is so bloody miserable every time I go in there. You try to be polite, engage in a little chat but you just get nothing back, he sadly seems really unhappy in his role serving people. You just feel like you are putting him out by asking him anything.

Went into the post office today so my daughter could buy a toy with her pocket money, as soon as my daughter picked the toy she wanted the man shouted at me and said "do not touch the toys, can't you read the sign". So I said " what if I want to buy it" and his reply was "well she touched that ball as well".
So I said to him with that attitude I will be taking my custom elsewhere and then he called me rude!!! Honestly the audacity of it! My daughter left the store crying her eyes out!

May I suggest that maybe in future you shouldn't put the toys right near the till or maybe not sell toys altogether if children aren't allowed to pick them up to buy! I will not be returning here EVER!! This isn't the first time I've had poor service but the first time I put it down to maybe the guy having a bad day! But clearly not from reading all these other reviews! Your customer service is shocking and if I could of given a lower star review I would of!

I had great service. Yes there was a queue and it took a while, but that is the same for most post offices.

I politely asked if I could pay some money into my account at the kiosk rather than at the post office. I didn't think the man heard me so I rephrased it. I was met with silence, I had to guess it was time to put my card in the pin reader and had my receipt literally thrown down on the counter with no "here you go" or "thank you". I literally do not know what I did wrong to deserve that treatment. Sad to think what this store and post office has become over the years as opposed to 20 odd years ago when it was Martins and the Bitterne Post Office.

Friendly and welcoming post office staff, no queues and very supportive with a awkward request. Went out of their way to help me!

Service was very bad. Woman was horrible behind counter. Went in to get my energy bonus and was told they couldn't give me cash. It could only go on a payment card. I showed her the letter which clearly says cash as I pay my electric bills with an app on my phone to British gas and was just told she wouldn't do it and go somewhere else. This woman was horrible.

Went in with wheelchair user. Took 45 minutes to get photo copies and send letter as special delivery. Staff were slow and failed to do as requested. When we commented on this we were told we were wrong and made to stand in que again. Very unhelpful and rude, told my service user she obviously hadn't asked right then told her she was deaf when speaker didn't work!!!!!!!