Worcester Post Office

Every time I come there's only one or two people working, it's not enough staff to cater for the amount of customers they have, even midweek. Even on the self service you have to wait for someone to collect your parcels and login to approve something and you can't send prepaid returns via the machines either which is a bit daft. Please hire more people, it's getting ridiculous waiting thirty mins in a line on my lunch break just to send a prepaid return or post a small, individual parcel. The one in Gloucester I use when I'm at the office is so much better, more staff and more efficiently orgainsed.

Very poor service. Although the person who works there is doing his best there is never enough staff, always queue.. The place is messy and untidy. It’s been like this for a very long time!

1.15PM I am lining in the okayish sized queue. There are 3 x 60+ excessively overweight staff ladies. First lady amuses old couple at the dispatching machine... Takes her time. Queue is growing. Staff lady #2 in Window no.3 does her job and helps some random gentleman. Staff lady #3 rolls (weight) around office picking piece of papers - looks completely lost... Crowd grows in frustration.

Staff lady #1 helped older couple, took her time to put back their package. If there was a motion sensor in that building it would take that lady as piece of furniture - she was that quick. However, staff Lady #1 is helping another 2 customers, queue is moving slowly and then out of nowhere same lady logs her self out from her work station and leaves queue saying "See ya later" :D

You should've seen people in the queue. Staff Lady #2 still tries to help very same customer (looks like she's not compatible with todays technology) and Staff Lady #3 starts to catch eyes of angry mob. Takes here 2 mins to roll out from the booth/work station. Walking looks like Mission Impossible to her but she's trying...

After wasting 30 mins of my life the in queue watching that sad performance Staff Lady #3 didn't manage to help me and I left the building angry as F

TO WHOEVER MANAGES POST OFFICE IN CITY CENTRE:
1. Get younger (thinner) staff
2. Provide mopets to those older ladies

I wanted some plastic postage bags to send clothing via eBay.
Never ever any here or in wh Smith's downstairs, always resort to claines post office.
Staff here at WH Smiths always seem stressed and angry.

Absolute shambles! Never any staff working. Queues out the door. Self scan never working or in manned. Same thing every day. How is this possible in a city branch?

Longish queue but that did move quite quickly. The self serve tills were all out of order except one but that only took cash.
If you smile and give the staff a break, they’re absolutely lovely, very helpful and engaging.

The reason the queues are so long at the PO, is that it has been privatised, but unlike other privatised companies it has no competition to keep it on its toes. It is therefore arrogant and has no requirements to offer anything other than a minimal customer service to maximise profits.

On a personal level, after a 45 min wait in the queue. I was informed that I could not have my pre paid labelled parcels scanned at that post office as they did not have the facility to do so. The jobsworth (old chap, with specs) seemed passive-aggressive and seemed to take delight in informing me this, particularly after the long wait. I asked if there was anywhere in Worcester that did. He mumbled none specifically, the RM depot. I asked which one? he said 'The main one' Where's that? 'Waignwright Rd', 'Where's that ', 'Warndon Villages'. It was reminiscent of some bueracratic Soviet military gulag office than a modern day PO. Getting any helpful information had to be prised reluctantly and begrudgingly.

If there was an option to post zero stars I would. Atrocious service guaranteed. Currently stood in the usual long queue, there are 3 staff on but only one is serving customers. EMPLOY DEDICATED SERVERS