Post Office Bromsgrove

Lovely old building, very traditional post office experience. Queue can get big but often enough staff on to manage and they are friendly enough. Currency exchange pretty good too.

The manager dark haired female is incredibly rude and insulating wanted to return an item and certificate of postage clearly states not valid unless stamped she refused to do so on asking why as it's clearly stated on certificate not valid unless stamped she proceeded to say I was being abusive and rude hardly the case at all when I told here I would makeing a complaint to head office she proceeded to get even more rude refused to identify her self other then then "I'm the manager get of of my branch"

Apparently this branch cannot process click and drop parcels despite the Charford Road branch being able to do so with no issues and also being a smaller branch!

Employees do not care about customers. I went to deliver a package today. It took me 40 minutes to wait. There were quite a lot of people delivering the parcel. Employees are not enthusiastic about their work. Talk to each other without caring about how long customers will wait. In the end, I didn't send the package. and have to go back

Awful service and staff who couldn’t care less… absolute shambles.

Now located inside WHSmiths.

Staff always try to up-sell you even if you ask for something specific and one member of staff is always particularly awkward. I'm not sure if this is on purpose or just due to their personality. I generally use the Post Office in the shop in Charford now as the staff there are all lovely and always helpful.