Richmond Post Office

This was a quick and pleasant experience - unlike my visits to every other post office in the area - but I suspect that this was because it was before 10am, there were very few customers, and the few visible staff were therefore able to cope.

A confusing system of queue channels separates the self service from the counter services.

I spoke with a nice elderly woman behind the counter who dealt with me kindly and efficiently.

Make sure you go at a non-peak time, and it isn't bad at all.

After buying postage online, printing and applying the label to my parcel I headed towards the Royal Mail office for the “drop off”. I had to wait 15 minutes on the downstairs queue and then I managed to enter the actual office. There was just one open office and a 15 person queue. I asked the lady who was guiding people towards the queue: I just need to drop the parcel, do I need to sit in the queue? She answered: yes you do. The stupidity of the current system seem straight out of a Monty Python movie. I won’t be using Royal Mail anytime soon!

I am at this Post Office at least once a week and the staff there are always so helpful and pleasant and I work really hard.
Between them they work well as a team and although they would benefit from another member of staff, obviously they don’t have that choice and they all work extremely hard to keep everything running efficiently.

Awful, terrible customer service. John who works there should not be in this position. Down right rude and disgusting behaviour. Will argue and talk back to customers. Shrugs his shoulders. He should loose his job with immediate effect. John if you are reading this. Go find a job that is faceless. Even then I’m sure you would find a way to be rude to people. It’s clear you hate your job. So maybe go retire.

The post office is great. Staff are friendly. , supportive and caring

12 Jan 23 - accepts UK postage items only. Bizarre. Never experienced that before at a post office. Beginning of end type experience

Had nothing but great service at this office. I find most reviews here on google laughable, people complaining about wait times & having to queue during covid or not being able to resolve compex customer service postal service complaints. These people do a difficult job, with angry customers every hour of every day. Ithink they deserve better than googles current rating

Not reliable service as any post office should be. People have to trust what they are told by costumer service in post office, but clearly they seemed to be careless & clueless about my simple enquiry today, which was about sending a letter to Manchester for next day by 9am, they told me it's impossible & earliest time would be 4pm, I was told that by a lady who approached me while waiting in the queue. I asked her if she is sure about it's very urgent if they can't do it I have to drive 9 hours to deliver this letter? She confirmed that it's impossible & directed me to go to DHL. However, at the DHL office I was advised to try different post office branch because DHL also can't do it next day by 9am.
I went to Twickenham post office which is a smaller post office & found that they do it by royal mail special delivery even before next day 9am which I did & luckily all done & saved me the hassle/cost of travelling myself.
So my point here is: should you not trust what post offices tell you?