Post Office Wickham Road

Sadly it is not possible to leave 0 star ....I had read the reviews and always go to WHsmith but sadly last week I was in a rush and made the very poor life choice of giving them a try... Well, as has been the case with many other customers the parcel left with them never made it to the intended recipient... As we were not issued a receipt at the time after being told the label was enough we are now left with no recourse. A call to them to consider options was met with a level of rudeness that I have rarely encountered before. They , obviously denied they had not issued a receipt and even argued they leave receipt on the side but people never pick them so they destroy them. When I asked what was the process to complain to Royal Mail, she responded " you have no proof we did not give you a receipt so nothing will happen! "before putting the phone down on me! Absolute disgrace!

Unbelievably rude on the phone when I called to quickly enquire if a parcel of mine had been dropped there by parcelforce as parcelforce website tracking had stated, even though I had setup a redelivery. The man that answered was abrupt and rude saying he could not be on the phone as was too busy then pretty much hung up. I was left still none the wiser as to were my package was?!

I was very unhappy with the personnel in this Post Office when seeking to purchase East Caribbean dollars. In summary: the man told me on the phone that he had this currency in stock, but actually he did not have any when I immediately tried to purchase them in person.

Instead, I took the US dollars he was offering as I could also use these. He did not inform me that the exchange rate was different to that displayed on the Post Office website, or what the exchange rate was at all and it was not displayed in the shop. He did not count out the dollars for me to check with him before purchase.

When I checked the currency afterwards I found that I had been given about 35 US dollars less than expected. I telephoned and complained, but was met with indifference. In my opinion this was poor customer service and not up to a professional standard.

I made a complaint to the Customer Service Team at Post Office Ltd so they could investigate, and they compensated me with a £30 sterling refund, about the equivalent of the 35 US dollars I did not receive. I shall never ever use this Post Office branch again.

It is nice to have a local post office but I will use new Addington or W.Wickman as the man at Shirely has no manners

I visited to buy euros and they were very prompt.
The staff is very helpful and provided all information required for travel insurance as well.

Miserable people who are unhelpfull and also dont know how to do the task at hand. Told me this couldn't be done. After I explained to her again what she had to do she then asked someone else and then did it. No hello, sorry or thank you. Go to another post office.

Limited services and no care for customers needs! Not able to top up gas card or electric with fob key - the man said the gas card top up has been broken for 4 years and I should complain to BT myself for them to fix it as he does not have time! Given the Cost of Living crisis and the Energy crisis not every customer is on a bill for gas and electricity so not offering these services may mean no heating for those who cannot get to another post office!
Official complaint sent to Post Office HO too.
We need Post Offices to be able to offer core services to customers, otherwise why have them? The staff at this branch are not doing their bit to solve issues for the locals and their needs.

Lady is nice, but the man is to be watched, I always am polite, but questioned something, so he charged me extra by sending it at the wrong requested requirement, I wont be back now, this was not an honest mistake! Wickham High Street has very nice staff who always listen and are very friendly and much better at the job, you feel much happier in the environment there!