Southall Post Office

Queues are so long; and given the Royal Mail Southall post office once offered a decent level of trustworthy service as a publicly owned institution, it makes it so much worse having witnessed it go downhill. The staff always seem stretched, and sometimes, they're not displaying any concern in prioritising the customers waiting in line. The staff are often exceptional in their ability to handle queries in multiple languages but sadly are not paid enough or given the resources to offer the service they could.

Worst customer services ever I received from 2 Asian ladies, 1 Muslim and 1 Indian ethnic both were rude and and doesn't bother, both called behind me guy before to me even that was my turn but they knows him and start chatting with him and queue went long but they don't care...seriously and honestly they are not deserving this job.

Came today for passport renewal for my child.wait 20 minutes in a long queue but worth waiting as I been served by a Lovely and warm-hearted lady ‘SHAZIA’.such a lovely person who always welcome every customer with smile.Thank you so much SHAZIA.

It's an advice for every body that go n meet miss sahrish at counter number 5 . Polite lady and help ppl

Excellent service today i got by shehrish she is really helpful and co operative.
100 out 100

Very unprofessional service. Branch manager had no clues what public service is about. It felt that the staff and the manager comes to do the time so that their paycheck don't get stopped.

Went in today for check and send service and was greeted by Celia at the counter, and I would say she (Celia) was on top of her job and she knew everything in regards to my application. I really appreciate her service and the way she expedited everything even in that busy hour.
Many thanks,
Nikhil Agnihotri

The worst customer service ever. The Muslim lady was very rude to me . I was first one in the queue waiting my turn to send my documents. she put someone else who is behind me before me, and she didn't even say sorry. Very rude people. Seriously why are they sitting that office if they can't be friendly or helpful to people? The African lady who received my documents was not friendly either when I asked something about the form or payment she was replying me so rude. I left that office wondering what is wrong with this people how come there like this. I will never ever go back to Southall broadway post office again. They should learn how to be friendly to the customer or leave that job it doesn't suit you.