Kings Cross Post Office

There was a great local postal service nearby called MYIPB that offered great service with no queue, but they've recently closed so I now have to use this awful place. Terrible service, queues forever, no self-service. Is this place a joke? I don’t understand how it still exists and continues to run.

Over priced and non trustworthy staff!! I only wanted to deliver a small letter which was super light and the staff made me pay the special delivery price. I had insisted and said that I did not want the special delivery but only the normal one and second class, but he said that was the cheapest which was clearly a lie. Scammed by the staff which made me super mad. Never going there again!!

Always check on the post office price finder first before trusting anyone in the post office unless you really want your parcel to be priority and specially delivered.

Best experience in Kings Cross Postoffice.
I received excellent service on renewing my driving license recently, the staff Mrs Keerthana was very helpfull on whole process as well as complete in really short time, She is a clam and polite officer towards his all customer though what I have observed in the post office. This high standard of service made my day.
Thank you😊

I go to kings cross post office at least two times a week and I've never got a negative experience. Customer service is excellent, the branch manager is helpful and product knowledge of the staff is really good.

They´ll give misleading information to always try sell you the most expensive post service, like a McDonalds selling you large for 50p extra. Hope at least the cashiers are taking commission off this scam and not only the person pushing them to do it.

Uninformative, unhelpful and unable to process my V62 form. 3 hours later at a different post office the form was submitted with no issues. These things happen but the lack of effective communication and rudeness have meant I will be avoiding this post office in the future.

All the customer service reps I’ve encountered have been very rude. The entire place is dingy, outdated and a complete and utter mess. The queues here are almost always very lengthy and it feels ridiculously warm and stuffy inside. On hot summer days when the temperatures can be 30c+ it is literally unbearable there! I personally go out of my way to avoid this Post Office - unless it’s an absolute necessity, stay away!

One star is actually too many. This is the worst post office I've ever used. I had already paid online for a Parcelforce service to send a package to Norway, and not one member of staff knew how I had to present the customs forms. One of them thought I had to tape the forms to the back, and when I asked for tape he said he didn't have any and I would have to buy it at the stationers at the front of the shop. I finally went to my local post office in Brixton, and the woman behind the counter there actually apologised on behalf of Royal Mail for the terrible service I'd received.