Chadwell Heath Post Office

The manager and her 2 other regular staff lat this post office are sickening. They don’t know how to speak to customers and they are so rude and full of bad attitude. Honestly, someone needs to get this staff changed or close this post office down. I went in for cash deposits 2 times and the third time she screamed at me and said I am not serving you again, despite me standing in the queue for 10 minutes straight. Every time I go in, the other two staff members tell me they can’t service me because their manager is not there??! Whatt! Why are u working if u can’t perform certain tasks this is appalling. They need to hire people who can perform all the tasks and give better customer service than them.
I have never spoken to them in a bad tone of voice nor have I ever given them bad attitude. And whenever they see me they start talking in their language which is utterly unacceptable and disrespectful. Yet they have the worst customer I’ve ever experienced. I am really hoping whoever hired them see this and replace them.

The customer service guy in the shop was super rude, he have no clue how to speak to customer. The lady at front of said can I have first class stump, thy was don't you see we aren't post office it's shop post. I said to him you don't need to be rude, just say we don't sell stumps here in this till come back tomorrow when post office is open. He was don't teach how shall I do my job. I said to be honest I am super busy and I don't have time to teach you anything but as human we need to deal in minors. The lady she drop all her shopping, I left my shopping, and there were two other customers thy left their shopping. I always believe we should support local businesses but when I see this kind of customer service I don't feel enter to this shop again. I don't like to do my shopping in Tesco but I feel like at least I can get some kind of human respect from the customer service.

The owner really need to think about the till guy otherwise soon the shop will be down.

I reached post office in time before closing. At 5.29pm they closed their windows and didn't serve me. I was the last person in the queue and noone else was behind me. I had to walk back home with 2 huge bags like santa claus as I couldn't post my parcels. I don't drive and it's a total 40+ minute walk. I just moved into this area recently. Absolutely devastated by how rude people are here. No empathy for one another. It's disgusting.

Hi, my experience with post office staff has always been good. Depending on type of customer, they are firm about certain things. Seeing 1 star rating from many other customers means that there are things that may need improvement in the customer dealing end. The manager Shanta has always been very helpful to me. Always comes to the point and responds promptly. Looking at the other reviews, I think other customers expect a bit more welcoming customer service with a smile on the face all the time. This may be something that may improve customers perception. Hope my review is helpful in making any improvements.

Used this branch regularly untill they lost one off my parcels sold on Ebay! The item was a second hand earbuds charger so no proof of the value ! I did a claim against them and I only got postage refund but not the lost item! Very poor service!

Today I went to post a DWP packet in this post office and was told by one of the women everyone here is complaining about that she could not post it signed for / recorded or give me proof of posting as it was a FREEPOST address. Her reason was because there was no postcode. I have posted freepost letters before with no problems over the years. She told me she could only sell me stamps to post the packet and was willing to accept money for this but again could not provide proof that I had posted the packet with these stamps. I didn't post here as I doubted what she says - this post office is also notorious for charging what they like. I tried this post office as I was in the area but took my parcel back to my local post office where I was able to send my confidential documents signed for with a tracking number and of course, proof that it's been posted. If you live in the area I would recommend using the sorting office further down - honest, helpful, won't lose your parcels or overcharge you. Why she denied a signed for service is beyond me. How this post office operates is beyond me.

I asked for Track and Trace and the greedy manager charged me for the highest priced option which was Special Delivery (£11.15). Did not offer me the other options of Tracked 24 or 48 which would be £4 max. I am so disappointed! I will be using another post office from now on :)

Since moving to Chadwell heath me and my partner have not had a bad experience at this post office. Shanta and Varsha were helpful when dealing with our enquiries. We have not felt disrespected or seen disrespect towards other customers, so surprised to see the other reviews.