Maghull Post Office

Whenever I go into this post office the staff tend to be very unfriendly and overall make the experience not a particularly pleasant one. This is a consistent experience to varying degrees. I think some customer service trading may be required. They perform the function well in their favour, but there is a lack of understanding how your experience as a customer can be anexcellent or unpleasant experience.

Been using this Post Office for over 40 years, have always had excellent service. Deducting 1 star due to increased queuing caused by closure of HSBC Maghull branch and poor parking facilities between 9:00-16:30. Neither reason is technically the fault of this Post Office but both are extremely frustrating!

After waiting 10 mins for 2 customers in front to be served was told by female assistant my letter wouldnt scan - no attempt to enter details manually and very abrupt and rude. Took letter to another post office and it scanned first time no problem - not the first time I have noticed the negative attitude of some staff at this post office - may be could give them some training in customer service.

Without doubt, the worst post office I have ever had the displeasure to conduct business with. The most miserable, rude and customer unfriendly staff ever. Do yourself a favour and find another post office. All other negative reviews can't be wrong.

They obviously don't read these reviews or, they just don't give a damn so, shop elsewhere and maybe then they will get the message😤

Not my usual Post Office. Only using if passing. Each time I promise myself not to use again. So slow, No second gear. Miserable looking staff.

The new owners are extremely rude. This is twice I’ve had a bad experience!!

Can I suggest some people skills/ customer service training.

This isn't my local post office but tend to use this one now and again whilst waiting for my bus. Staff behind the post office counter have always been very helpful, pleasant and efficient. Lot better run than the one in Kirkby town centre

I went to use the photocopy machine to print off two documents from my solicitor. The son of the owners was working behind the counter. He walked over to the machine took out the first letter I had printed and began reading it!!!! Surely that's against the law??? Absolutely shocking 🤬