Henley Post Office

The store is very small, customers can feel quite cramped during times of surge like Christmas. Most of the staff are efficient but they could really use a self service machine to speed up the lines! If possible I recommend paying in advance through the Royal Mail website instead.

This is a busy Post Office but the staff are mega helpful and efficient. In particular the 'main lady ' there is totally amazing. She keeps calm and professional even when they are understaffed and she is the sole person there. Despite this she is courteous to each customer and helps them with all the diverse and often complicated issues that arise. Very impressive!!

Ridiculous hours, if you work a 9-5 this post office is useless.

Being aware of the strikes and how this Post Office has always struggled with demand and number of staff, this is still the primary place to send parcels via Royal Mail in Henley. The Royal Mail office is open for one or two hours a day and the collection service now offered is unreliable. I'm leaving a negative review because it takes no time at all to update Google to say you're closed or at the very least put a note on the door explaining why. I bumped into a number of people today hoping to use the Post Office on a non strike day. It's freezing outside. I suggest this Post Office needs to get much much better at communicating to it's community. I'm also really interested to know why staffing has been such an ongoing issue here? I know loads of people who'd love to work at a Post Office.

Went there today - 45 minute queue. Once member of staff even locked the door to stop the queuegrowing, with no explanation or note to people trying to get in. Just very understaffed. Speaking to someome in the queue this is very regular and almost always at least 30 minute queue which is unacceptable from a main the Royal Mail post office in a busy town. This is not a reflection of the staff behind the counter, who were doing their best. The one member of staff in the shop was rude and had zero customer service or interest

Met the new manager today, they are really helpful and friendly. The branch is looking clean and tidy, much improved

Probably the worst post office I've seen. The old lady called Jenny behind the counter is incredibly slow and talks way too much. 45 minutes to deal with one parcel? No thank you. Please sort this place out and get a new staff.

Chaos - poor service at the Post Office here.