Wensum Property Management

Absolutely terrible, I rented a property from them for 5 years and would advise you to avoid at all costs. They never return calls to do with maintenance issues, their handymen are of the lowest quality, and then when I moved out they invented a load of nonsense in order to keep the deposit - charging for things which were in the same condition as their inventory - my favourite nonsense was "repainting of bedroom which had been painted purple without permission of landlord" on their move in inventory said bedroom "walls painted with lilac paint". If I hadn't had a very poorly baby in hospital at the time I'd have fought them on it, and won. Avoid them at all costs.

Avoid at all costs, went to sign contracts and asked for things in writing as it clearly stated in contract needed written permission for (these had already discussed prior) such as having a cat on the premises, decorating, changing utility supplier etc. They refused and said it was ok, when pointed out the contract required it in writing they were rude and still wouldn't do it. After being treated like that when sorting contracts, I decided it wasn't worth the risk taking the property as I couldn't see them dealing with anything else properly. I managed to get my deposit back and left - having looked at the reviews since I feel I have had a lucky escape.

Avoid at all costs. I wish i’d bothered to look at review before signing a contract to rent from Wensum. It seems as if they haven’t taken any of the feedback below into account as my experience of wensum is very much echoed in the other reviews below . Staff are shockingly rude and only ever seemed to reply to emails when it benefited them. Don’t get me started on asking them to come and fix anything. There was probably more chance of me winning the lottery than Wensum ever coming to carry out vital maintenance on the property. I had to evacuate my flat due to a gas leak and they still took several days to come and “fix” it. I never received anything that remotely resembled an apology for the huge inconvenience caused, instead they were rude and defensive. Also don’t get me started on the deposit! it took several weeks and several emails from me ( many of which were ignored by wensum ) requesting the return of my deposit. When i did eventually get a reply, they tried to charge me for a load of damage that was at the property at the start of my tenancy and were unwilling to negotiate.Instead they tried to tell me a load of lies about me not having signed and returned the check in inventory, which of course i had evidence of having done so they didn’t have a leg to stand on,
I ended up taking it up with the” tenancy deposit scheme” who thankfully were very helpful and I managed to get the majority of the deposit back.
It’s safe to say i wouldn’t even recommend Wensum property management to my worst enemy, they don’t deserve the custom.

After reading all the reviews i was very afraid of going to this agency but for me everything has been great, the woman in the office is very lovely and has been very helpful everytime i had questions. They have always reply to my emails. So don't always believe the bad reviews, go and have a look yourself!

Best avoided unless you are desparate! I would give more detail but feel that this is best avoided for the time being.

My advice, before you move in. Take photos of everything before once you have the keys, complete the inventory and make notes of anything, even minor then take your own copy before handing it back in as you wont get one returned.

We still had repairs outstanding, that were reported over 12 months previously! When we finally got out, they were probably not even completed before the tenants moved in. Lady in the office is lovely but I feel that the senior management there don't really care about you or their property, they just want the rent money. Repairs were frequently required (never rented such a high maintence property in over 20 years of renting). Its best to call the office first and follow up with an email, (at least for your own records -inc photos) as its likely they wont act until it becomes a really big problem(costing them more longterm - go figure!). If anything happens over the weekend, it might not get dealt with until the Monday unless you follow up again.

Plus the agency was owned by the same person that owned the house? Something not quite right with that.

Misusing residential visitor parking permits! Has 3+ different visitor parking permits!

From the moment I contacted Jo at Wensum Properties, she couldn't have been more helpful. Even though the office had the majority of the team off due to COVID, Jo went out of her way to get me into the flat promptly and even faster than the best they promised they could do!

The flat was lovely & impeccably cleaned when I moved in; it couldn't be faulted in anyway. The furniture it came with was also perfect & spotless.

Any time I contacted about a maintenance issue, the issue was fixed the very same day - I once contacted at 6pm that our boiler was on the blink, by 8.30pm the entire boiler had been replaced and we had hot water again. I couldn't believe how on it the team are. In my opinion they actually do care about the tenants in their properties.

I struggle to believe there could be any poor reviews for this agency, they have been by far the best agency that I have ever come across (and I've been a tent in 6+ properties). The low reviews they seem to have from years ago really aren't a representation of the team today.

Thanks again everyone at Wensum (especially Jo!). Genuinely sad to be leaving the flat.

Jude

Previously thought they were ok but like past reviews turns out this company are as shocking as previous reviews reported. They rarely repair anything and then will find any excuse to rip people off and avoid giving back deposits. The place I rented was in such an ill state of repair they use a dodgy electric payment symtem for which they profit avoid if you don't want to get ripped off I still have nightmares about my flat which I will add was illegal given the fire escape route or lack of one.