Victoria Gardens Surgery

Me and my son had a 50mph RTC on a motorbike, we spent 16 hours in A&E and told to contact his doctors for a check up. When phoning the doctors they said they won't see him because the doctors don't do check ups. Then she hung up. Hopefully no one actually needs a doctor at this poor excuse of a surgery.

I recently attended the surgery with a relative who was registering as a patient there. The service provided was both friendly and efficient. In particular, I would like to thank both Rose and Liz for their asisstance, and Dr Williams for his kindness, help and support in ensuring the prompt and smooth transfer of care.

Despite having endured what must have been a very difficult couple of years as a result of Covid, the surgery continues to offer a supportive, friendly and efficient service for which I, and my family are very grateful.

The ratings say it all. Call at 8:30 (don’t dare call 5 minutes early or you’ll be sent on your way) to be told all appointments are full…. How when you also cannot prebook appointments?
Told bluntly to ring back at 12:30 for afternoon appointments…. Guess where this goes. 12:30 - sorry all our afternoon appointments are full. Poorly run GPs like this one are the reason A&E is overwhelmed. Absolute shambles of a service. If you can register elsewhere please do!

Excellent Reception staff & management, who work under tremendous pressure. As th3e population ages & more rely on General practitioners. Its frustratingly hard to get an appointment.

Rude, obnoxious and dismissive reception staff who don't listen to what you are asking. Trying to contact this joke of a surgery is impossible. Simply put, this practice is stuck in the 1980's and hasn't caught up with the rest of the country. Utterly appauling.

By far the worst surgery in Neath. The reception staff are abrupt and rude with zero bedside manner. When you do manage to get through via phone they abruptly say 'surgery' in a bored tone. Physically visiting the surgery the GP's I did see were great but unfortunately the reception staff let it down badly. Perhaps some customer service training is in order but honestly how hard is it to say 'good morning Victoria Gardens surgery how can I help?' finally if you want to make a complaint they insist you come into the practice to fill out a form, heaven forbid they email you a form to fill out, the receptionist nearly had a fit when I suggested that. Overall I appreciate how hard the medical staff work there but please sort your reception staff out.

I was told a long time ago, by the excellent Dr. Hugh Morgan, from Castle Surgery.
You shouldn't pay too much attention, to people's online opinions. If they're unhappy, they'll post about it. Fair enough, but if you've had a positive experience, you won't bother, and move on. So true!
I would like to thank, Dr. T Williams for his understanding, and friendly attitude towards myself. I'm an awkward patient at times.
We all know that it's a difficult job, especially with Covid.
The staff at the practice are only human, and if they don't pick up the phone quickly enough, I would imagine they're busy. I doubt they're having a party, unlike some of our politicians.
Thank You!

Where to start...trying to get an appointment is kike waiting for a nun to get pregnant hopeless...some receptionist are so friendly and helpful and others are right down miserable.
Only 2 doctors i like to talk and discuss things with but never get them..