Simon Miller & Company - Bearsted

Having met the Bearsted Branch Manager, Richard, as a result of viewing a house my wife and I were interested in buying, it was clear to me almost immediately that Richard was a step above the majority of agents we had encountered during the process of buying/selling a house.

After coming to the end of the contractual period with our existing selling agent, we had no hesitation in approaching Richard to market our property due to his friendly, informed and professional manner. Both the advice, guidance and support provided from Richard and his colleague Rebecca immediately made us confident in Simon Miller as agents, which proved correct as we had a buyer at full asking price within weeks, having had more viewings in a single day than we had had previously in a whole week with the previous agent!

I would fully recommend the Simon Miller Bearsted branch to anyone looking to sell their property.

We were with Ward previously and switched to Simon Miller - best decision we made. They were fantastic, great property photos and consistent thorough follow up to the end. Highly recommended.
Victoria

We have recently bought a property through Simon Miller Bearsted, we found them to be proactive, professional and personable through a very tricky move. Can't thank Richard, Rebecca and the rest of the team enough for their help throughout.

Would highly recommend.

Recently used Simon Miller to purchase our first home. Friendly and super helpful staff. Always very prompt to reply to queries. Would recommend.

We recently sold two properties via Simon Miller so I guess you could say that their service works. However we paid a premium for this service which didn't quite meet the premium price tag. Would I use them again? No there are equally good estate agents to be found in the Maidstone area without the premium cost. Staff were very friendly but attention to detail was lacking.

If you are thinking of selling a house - and you are thinking of engaging an estate agent - and you are thinking about Simon Miller and Company? Think again. I let them have keys so that they could conduct viewings
and I returned home after being away for a month to find my property damaged - dents all over the front of my fridge freezer. Lack of supervision of a child banging a toy into it? Something like that. I would suggest that they must not be trusted to conduct viewings. I accept that I signed a contract without fully understanding the terms - the Property Ombudsman says that any unusual or onerous terms should be drawn to your attention. The agent talked about fees and that it was a sole agency but never mentioned the duration - an unusually long 20 weeks. Nor was it explained to me that they will seek to extend this in the event that they introduce a buyer who fails to proceed. That time gets added to the 20 weeks. So to explain that properly - if they introduce a buyer and they can out after 8 weeks you are now under contract for 28 weeks!! You could find yourself locked in for ages. In any case, you might ask what kind of agent needs 20 weeks to sell a property? Communication with this firm is laughably terrible - you'l rarely if ever get a confirmation that they have received an email. Most enquiries go unanswered. Telephone call are usually not returned and when they are, not by the person you want to talk to. That led me to make a complaint and it took about half a dozen emails, several phone calls and three days for them to even acknowledge that I had made a complaint. If this is how they treat sellers, how can you have any confidence in the way they treat buyers? So in summary - read the contract carefully and get them to vary the duration to one that suits you. Make it clear that if you need to market elsewhere after a reasonable time - say 8 weeks - that you reserve the right to do that without penalty. Do not let them conduct viewings. Finally, if you are expecting modern 21st century communications and courtesy - then you'd better go elsewhere. I've been pushed to wait out my contract period and also make a complaint to the Ombudsman about this firm - take my advice and save yourself the aggravation of dealing with this very very sub standard and expensive agent.

Ollie now at the Bearsted branch and Martin at the Maidstone branch were nothing but exemplary. I sold my property in 4 days because these guys told you straight what house prices realistically are, without avarice or pie in the sky pandering expectations. Both Martin and Ollie are people person's beyond the job. Definitely an asset to Simon Miller. Martin is a conscientious straight talker without B.S. And Ollie even offered a cup of tea and dealt with matters before the official opening Times on a Saturday. These are the type of guys you'd call friends outside their profession. So never mind 5 stars. 10 Stars to these decent blokes working at Simon Miller.

Absolutely excellent! I brought a house through the Bearsted office and found the staff to be brilliant. I mainly dealt with Sanyell in sales and Richard the Manager but everyone I dealt with was great. They always returned my calls, were totally straight with me every step of the way and were very patient (it's hard buying a house!). I would not hesitate in recommending Simon Miller and Company to my family and I will definitely use them in the future for any property transactions.