The Property Centre - Head Office

Prompt and reasonable throughout my time with them. I moved in at the start of the pandemic and they followed all guidelines to ensure that I was able to move in. I did lose part of my deposit at the end however the loss was in line with the quotes I’d sought for the works needed. Julie in particular has been fantastic and hasn’t at any point made anything feel like too much work and to the best of my knowledge has at no point told me “no” without seeking all relevant information.

Very professional and a pleasure to deal with! Thanks guys!

Renting Team Libby was so helpful with helping us on finding the suitable house. However, when it comes to the property manager, I would have given 0 star. We emailed her numerous times about the fireplace that was spoiled during winter. Only had it replaced during spring. Bad attitude from Julie Curran. Please contact my hubby as per your record as I am currently out of the country.

Our issues as follows :

1. Water leak to the kitchen on the second day when we moved in. Haven’t been fixed since we moved out and stayed for almost 1 year. Landlords claimed it was our fault but clearly the house was vacant for a long time and there were grouts coming off from the tiles in the bathroom upstairs. Julie did not resolve this matter at all.

2. Fireplace at the living room was not working. Contacted Julie Curran since the start of winter. No responses, no updates, unable to contact her through phones. Fireplace only managed to fix 3 days into spring. We have a toddler and we all had to endure throughout the whole winter.

3. Random people calling me and claimed they were engaged by Property Centre to fix or check on some stuff. Again, no email from Julie to inform us about it.

There is absolutely no accountability from her except when to chase my hubby out of the house on the last day of lease, confronting my hubby.

We don’t appreciate her incompetence in resolving all the issues while we were staying at Scholars Walk. The only efficiency from her would be chasing people out of the house, constant mentions of being penalised for overstaying and the checkout reports. Give her a medal for that.

Have we ever been late for paying rent? Have we not give her sufficient time to resolve all the issues?

I recently used the Property Centre in Gloucester to find a new tenant for one of my flats. They found one very quickly which was good news. During the process, there was a problem with one of the references for the new tenant. Luckily, Rebecca Lawrence was able to help and she sorted out everything very quickly and efficiently. I am very grateful to her for all the help she provided and the tenancy was able to commence on the agreed date. So, thanks Rebecca, much appreciated.

We have been with the Property Centre now for about 12 years (lettings) and have always found them to be very professional in their handling of our affairs.
Our previous tenant wasn't the easiest we've had, but Claire has dealt with all the outstanding issues in a calm, prompt and professional manner - thank you Claire.

Claire Manley has been very helpful dealing with difficult tennants at one of my properties. I have always found her rectifying problems with speed and ease, with tennants this is a true asset. I really think Mr Jones should consider Claire for a big pay rise.

Proprerty centre has been managing my rental property for 5 years. They have been doing a very good job. Claire Manley has been very professional, helpful, approachable and quick to respond.

Always a professional and personal approach to all things rental. All staff are always very helpful. As a landlord I have been with The Property Centre for approximately 6 years and would not use any other letting agent.

Tracey Atkins

Absolutely Amazing

What an Asset to the property Centre

Tracey has helped me as a landlord, beyond what I expected, her professionalism, and focus were outstanding her advise was concise, apart from this Tracey helped me achieve what I needed to.

Tracey Thank you

Gratefully appreciated

Warmest Regards
Stephen Carter