Hometrust

The worst student housing and customer service I have ever experienced in my life. The house was a cheaper rent than most but that definitely reflected in the cheap, half-measured service with it. Agents had poor communication skills, most of them were extremely unhelpful, rude and had no concept of a quick response or doing a thorough job. Had to continually chase them up about the many problems with the house. By the end of the tenancy there were a handful of repairs made to the house but progress was extremely slow and I always felt I was fighting a losing battle with them. If you want a nicer student experience stick with a bigger, better letting agents like Cardens because you will not feel at home and you certainly won't trust Hometrust either.

They are lazy, unorganised and seem to have no idea what they're doing. Once they have your money they couldn't care less about problems with the house. We have a shared student house which is a shame as the house itself is lovely but they are ruining the experience for us. They don't answer the phone, don't answer emails and they simply do not care if they're late and don't turn up for house inspections so don't bother staying in. I'm going to contact the people who actually own the house and advise them of the problems we are having im sure they'll be much more helpful. They lost their master keys and blamed one of our flatmates, they make appointments then are confused as to why you are there as they haven't recorded that you were coming in for an appointment. TERRIBLE.

Very helpful and quick with everything. The flat was completely redone before I moved in (walls painted, tiles/flooring changed), even small things were replaced like the washing machine (which only had some damaged paint) by a brand new fancy one. Lovely friendly staff and quick to accommodate to your personal needs. They really do go the extra mile.

My partner and I rented from this agency about two years ago. The boiler broke down during winter and they didn't repair it for around a month (they did send people out during this time to confirm that it wasn't working). This resulted in a large amount of mold and damp in the property (we lost a lot of possessions to this) despite us using plug in heaters etc. As a result of this the floor in one of the rooms buckled (it was a very small property). When we left they refused to pay us back any of our deposit due to the damage in the property. I tried to challenge this and they still refused to return any of our deposit back. I wrote a negative review of them online and as a result they refused to write a reference, which made it extremely hard to rent again.

I want nothing to do with this agency but I am writing this review in the hope that it prevents somebody without much money or a student from renting from them. We were really miserable that winter because of the cold, we really couldn't afford to lose that much money and finding a property without a reference from your last agency/landlord is extremely difficult.

We gave extremely short notice but they managed to fit us in perfectly for a viewing. Aly, the manager of Hometrust, was exceptionally friendly and professional. Knew the area perfectly and clearly had a very high standard for the properties she looked after. She even gave me some great tips and things to keep in mind when looking at rented property. Couldn't have asked for a better viewing.

Hometrust is a great company, really quick to resolve issues at my student property. Very clear terms and good for my 2 years renting with them. Aly and the team are so helpful and welcoming.

I let with Hometrust for 2 years while studying at Exeter. We had a few issues throughout the year and they were very quick to provide help and support. I would especially like to extend my thanks to Aly, who regularly went above and beyond to help us out. My one major regret regards the return of the deposit at the end of my final tenancy with them. We were initially charged a lot of money for minimal cleaning work, however after dealing some back and forth came to a slightly more reasonable agreement. Regardless, I have given them a five star review as they were so hands on and wonderful until this point, just make sure you leave your house spotless when you move out. Many thanks again to Aly and the team.

We lived at a property managed by Hometrust for 5+ years. They were always quick to respond to problems, helpful and accommodating of requests. Repairs were always timely and questions answered quickly. Even more then that, when the building, the street and the landlord started having water problems (old properties, interconnected ancient water pipes, complex subleasing) and we needed to move out, they went above and beyond to get us moved out to a great new place as quickly and easily as possible. Aly in particular was fantastic, and fought to get us back every penny of our deposit.
It was great to find a place that cared about tenants, as too often estate agents more or less ignore the rental side of the market, leaving tenants at the mercy of landlords. Great to have a housing agent who had our back when things got tricky!