Sherwoods Independent Estate Agents Ltd

Warren, Danny and the Team have been great on all 3 occasions we dealt with Sherwoods.

We bought our 1st home through them 11 years ago and sold it through them on the 1st viewing this year. Warren has excellent knowledge of the area and will always price the property realistically and fairly - this is what guarantees quick and secure transaction. They are not the agents who will promise unrealistic price just to get you signed up with them and a week later will be advising on the price reduction, it’s not how it works with them. They work hard to qualify their buyers and do their best to achieve the best price possible for both the client and the buyer!
I also bought an investment property through Warren last year and the experience again was great!
Being an estate agent myself, I can confidently say these guys are doing a brilliant jobs and are the best in the area! I will not hesitate to recommend them or deal with them again in the future! Great work!

Good service. Communication could have been a little better for example my property was empty so I wanted to be made aware every time there was a viewing and this didnt always happen. But the transaction went smoothly and I was overall happy with the service provided plus a great rate !

I would definitely recommend Sherwoods. I was totally disappointed to complete the transaction because of seller's solicitor delays but fortunately I had very helpful communication with Warren and he helped me to finalise it at the end.
I'm here to say thank you Sherwoods and especial thanks to Warren. I will definitely come back to you soon.

I would recommend using this company. My flat sold quickly. They are friendly, professional and reliable. They have a wealth of local knowledge and kept in touch regularly. At times they went above my expectations, never below.

Our rental experience with Sherwoods was very bad. They try to avoid every responsibility after signed up the contract.

The heater of the flat that we rent was out of order and they didn't response until serval email that we sent them (Toke 2 months). The intercom system is not working, and they didn't response it at all. (It stated it is ok in the contract)

The worst part is after we end the contract, they didn't refund the deposit until 2.5 month after we left the property. (The contract stated it shall be within 30 days)

And their agent was no reliable as well, we agreed a time to return the key and their office is closed without notify us.

I hope they can improve their service in future.

For reasons beyond Sherwood's control, our flat took over a year to sell. Sherwoods persevered, and were proactive in finding us new buyers when the first three pulled out because of issues with lease detail. Warren and team were easy to contact, responsive, knowledgeable, helpful, and pleasant to deal with. Strongly recommended.

Sherwoods acted on my behalf in an unsuccessful sale of our house in Stanwell. While the sale falling through was not Shewoods fault, I am giving them only two stars, as I felt they offered very little support, stating that they were merely a "marketing agent". (I am giving them more than one star as to their credit they did find the buyer very quickly)
I did sell the house later with a different agent and the experience was vastly different as we felt the other agent was there for us with regular updates, chasing, explaining being empathic and supportive.

I think sellers like me make little distinction between a "marketing agent" and an "estate agent" most of us expect more than finding a buyer (which in a market with limited supply (as it was when you acted for us) is the easiest thing ever).

And Danny when a seller tells you they feel let down you do not have to agree but a professional response is something along the lines of "I am sorry you are feeling that way but you should consider..." and not making a scene and showing how offended you are (because you did answer an e-mail out-of-hours) and if I ask you to take down the sign, and you send someone to do it without even giving one a common decency of responding to an e-mail because they terminated the contract is just childish....

You have a lot of good qualities, you are decisive and you are a good salesman. I am giving you feedback not because I am revengeful but because I want you to acknowledge what the expectations of sellers are. I know we were unlucky and have we sold the house the review would have been different but it is when things go bad your attitude matters.
I know you work hard, and everyone makes mistake, next time just try to be more empathic...

And to potential clients. Do not take it as a strong recommendation to either use or not use this business, but I suggest you clarify ahead of time what your expectations are...

They helped me with the sale of my property, I found Danny to be extremely helpful, always replying immediately to emails even out of hours, they go above and beyond what is expected, thank you!