River Habitat

Very well organised and they look after clients

My girlfriend booked to see a property with River Habitat this morning and received a confirmation email of the viewing. We arrived outside at 11am for the viewing and nobody was there to meet us. We tried to call the office 3 times, as we had not been provided with Julian's phone number to meet him, however each call went straight to voicemail.

We stayed outside the property for 30 minutes and received no contact from this company, informing us of a delay or anything else. Completely wasted our morning. Do not book viewings with this company, especially if it's with Julian.

On Saturdays they are actually closed! Misleading ad

Beware do not use River Habitat. Our offer was accepted at the beginning of the month and we were due to move in at the end of the month. We were told the contract would be sent to us for signature only a week before moving in - this is allegedly standard procedure across agents. Note: Savills and Knight Frank send the paperwork to you asap.
DO NOT wait until a week before like we did - you'll regret it,

We passed all the reference checks and with less than10 days before our move in we received an email to say that the landlord was backing out.

To cut a long and stressful story short, we wasted three weeks relying on professionalism and a contract being honoured, only to be left with a week to find somewhere else. We were also told via email and not even given the courtesy of a call to tell us that everything had fallen through.

Unfortunately, my skepticism to go with a smaller Lettings company was indeed confirmed.

Don't really have much stock, all the sales people are amateurs, not very professional.

To be fair River Habitat has been trading 21 years so there will always be a few issues as I note from the website and previous reviews. I have been in one of the River Habitat rented flats for 6 months now. There has been the occasional issue and their maintenance people have been out on the day or the day after and Julian who showed us the flat is always on the other end of the phone. I have been very satisfied with the service and have felt that the offering for me has been worth it. They have been very direct and trustworthy and this is why I recommend them.

I’ve just moved out of a flat managed by River Habitat in which I have lived for the last three years. The flat and the building have had their fair share of issues but have to say that lead time to a contractor arriving have been on the whole very good. Sometimes even same day. Staff are very personable and friendly. I’ve forgotten my keys a few times in the flat at not the best times of the day and there is always a smile as they hand me over the management set to let myself in. Moving to a property I own now and I know that if I drop by when I am next in the area they will always be happy to see me for a quick catch up.

As a landlord I've worked with River Habitat for many, many years. They fully manage several of my properties. In that time we've had many dozens of tenants. I honestly cannot remember having any problem that River Habitat were unable to resolve amicably and with respect for the tenant.
In my experience they have been thoroughly professional in all of our dealings. They have removed much of the stress of day to day lettings and I trust them implicitly to do what's right for both me and the tenant. I recommend them unreservedly to both landlords and tenants.