Dafydd Hardy Estate Agents

As a mature student, having rented properties all my life, the student service provided by Daffyd Hardy is abhorrent. They have no interest in treating students like customers, well in the knowledge that each year a new horde of students will roll into the city and require housing. They are happy to pressure students into contracts with incorrect information, all the while hanging the threat loosing the property over there head. When it has come to claiming our deposit back, they are simply unwilling to carry out even the most basic checks. Waiting four weeks now for somebody to simply view the property to confirm the return of our deposit, despite our desperate need of our money back, the company is simply unwilling to treat students as customers, as it is clear from their behaviour the landlords are the only customers they pander too. Clear to see from the majority of reviews on google that they institutionally abuse their position as one of the only student estate agents in the city, with the majority of student properties under there management.

Encountered a Bangor branch. Very lucky, I have met an estate agent whom I feel I trust. Not surprised that the agency is so popular. Thank you very much , Paul. I look forward to progression of my case ( if I am lucky)).
Kindest regards,

I had an issue regarding the return of my deposit and was very upset about it. But then a member of the team reached out to me, listened to my complaint, and fixed it promptly. He apologised and made no excuses and even made the effort to explain to me how the issue has been internally resolved so that no other students have to go through the same thing again.
I must say I am impressed, it's not everyday you actually get heard. So I am giving Dafydd Hardy 5 stars because, I know whatever problems they have now, are taken seriously and ironed out. That will make them one of the best agencies out there.

Very helpful, good customer service and communicated well. The sale went smoothly and would definitely recommend this company. 👌 👍 (Source : allAgents)

Very disappointed staff unprofessional and when allowed into my property moved personal items and left lights on all day

Professional, efficient and trustworthy service experienced over a 13 year period with Dafydd Hardy

The customer service was impeccable. The response to mail was super fast...am talking about response less than 5minutes of any mail sent. The Staff made the process fast and effortless. they respond to mails even on weekend. Sally keys made it all easy. Whenever i branch the office, everyone were willing to assist within seconds, i get answers/solutions. Great Staff!!! Great Team!!!

Experience as a buyer. Misleading online adverts that they have no interest in correcting or checking, (a sitting tenant they omit to mention, but state full vacant possession). Too short staffed/busy to respond to messages left on answerphone, no apology when queried just surprised i was expecting a response because I could call/email again. Put forward an offer to a seller of below asking price from a buyer, and encouraged them to accept without validating purchaser's identity beforehand as supposed to do, or informing the seller other buyers were interested, wanting to view and ready to offer full asking price. 2 weeks later, when queried why the property was still for sale, turns out their identity had still not been legally proved, but this was ok because they knew the buyer personally/friend. Very disappointing and VERY unprofessional behaviour. FOLLOWING DAFYDD HARDY'S RESPONSE, No I was twice offered a viewing on this property despite this offer being put forward, so if what you say is true you were conducting a viewing with no possibility of success deliberately to waste my time. All offers should be verified before putting forward, you don't do this. Updating adverts, funny two weeks after I alerted you, still incorrect. Nice and professional.