Farrell Heyworth - Estate Agent Preston

You will need to provide proof of funding and mortgage in principle in order to be eligible for a physical viewing with Farrell Heyworth Fulwood. After you send them everything that is required, they can still not show you the property because it has been gone long ago - in my case, BEFORE my first call. They are just too busy to tell you this information but never forget to ask you for financial information in advance and recommend their mortgage advice service to you. I will highly recommend potential buyers to view properties advertised by Farrell Heyworth if you do not mind (a) wasting your time to prepare for all documents and (b) sharing your financial information with them for nothing.

Chose these estate agents because they're local and established, but extremely disappointed with the lack of customer service. We don't get updates on our house sale, feedback is minimal when we ask for it and we are fobbed off with 'I'll chase it next week' all the time. We are basically left in limbo with no information with regards to what is going on. When we ask for info we are told they will look into things in another week, so the cycle continues. Delay. Delay. Delay.

We'll be glad when it's all done with so our stress levels can return to normal.

We will never use them again.

We regret choosing them as our estate agent.

We would never recommend them.

Update 1: I was contacted by the branch manager about my one star review and was asked if I'd change it. I said if he could get things moving and get me some info I might do. He didn't respond to me so I didn't amend my rating.

Update 2. After finally completing and moving house we....heard absolutely nothing from Farrell Heyworth. No phone call or email. Nothing. The estate agent of the house we were buying kept us informed all morning and even gave us a card and a bottle of fizz, but our own estate agent Farrell Heyworth didn't even speak to us. It's like we didn't exist.

Update 3. After completion this estate agent have been trying to say we haven't paid them the right amount of money. We paid them via our solicitor exactly what it says on the cost breakdown they provided. What an absolute joke.

If you need a recommendation for a good estate agent try...ANY OTHER ONE JUST NOT THESE. Just check they will acknowledge your sale and that they know how much to charge you first!

Absolutely amazing service from start to finish.
Vicki who came to my house to give me the valuation of my property was very professional and explained everything clearly then Natalie from the office could not be any more helpful. I had spoken to a few other members of staff when I came into branch who went above and beyond. I would highly recommend this estate agents and its worth paying that little bit more to get the job done!

A big thank you to the Fulwood Office team for their professional service in selling our parent's property. From my initial visit to the office, Carrie's expert valuation and advice, the accompanied viewings and Natalie and Lucy negotiating the sale, through to completion, they were always friendly, knowledgeable and responded promptly. We would highly recommend FH Fulwood and for making a sometimes difficult process easier!

Natalie and the team have been so lovely and helpful with all my questions as a first time buyer, they were always at the end of the phone whenever I needed them and they're so quick at replying to emails, their customer service is great. I am so thankful for all their help!! Would definitely recommend Farrell Heyworth to everyone and anyone. Thank you again :)

Big shout out to the team at the Fulwood Office, great service, highly recommended, a pleasure to deal with, took some of the stress out of selling my home. Special thanks to Richard Ball for his patience, assistance and advice.

When our existing tenants gave notice to leave, the team at Farrell Heyworth moved very quickly to get the property marketed. New tenants were found quickly with the minimum of fuss. The whole team worked really well. At the final stage, Imogen ensured a smooth process transition and provided a really professional service. Thank you

Do not sign up with this agency!!!! Response for any issues you have inside house will be in years . I have been in a house through them for almost 3 years . In my first year my boiler broke it took them to come and fix it 6 months . Later same year , my electric shower broke , it took them weeks to come and fix it . If you email the agency and ask for help they will not do anything they will ask you to fill in a form on their maintenance website and go from there and wait weeks . NOW my meter broke I have no heat inside house , landlord doesn’t fo anything to fix it , it has been days since I am staying in cold I have emailed the agency telling them everything and I have been ignored and I am still ! I have complained about my issues with neighbours fighting all the time not being able to sleep , police is always on that street because of how bad they are !! It ‘rains’ inside house because of landlord not doing anything !! I have called the agency and raised this issue and they have said they will send a plumber to sort this out and nobody turned up ! By leaving this here I hope to get the attention of this agency and I will take this matter further !!