Symonds & Sampson Sturminster Newton

Incredibly disappointed with this estate agent. They tried to sell me a 3 bed including loft conversion as a 4 bed, despite not having building regulation sign off. This meant they could attempt to get more for the property rather than the actual value of a 3 bed. Standard behaviour for a shady estate agent. The seller would then only offer an indemnity policy, which is actually incredibly worthless. Of course, the estate agent gives the attitude that it's nothing to do with them and it's all the solicitor, despite being the ones who priced the property in the first place.

I would advise buyers to think twice about using them.

An excellent experience all round during a very challenging time. Rachel and Levi were superb in helping find, view and get into our new property in record time when we found ourselves forced into house hunting at a bad time of year. Cannot recommend them highly enough

Being my first tenancy, I couldn’t have asked for more. The team are very friendly and helpful throughout the whole process. Especially so, as it was during the lockdown and a fair bit of flexibility was required!

Symonds and Sampson were the selling agents for the house we have just bought. They were professional, meticulous on detail and helped progress the sale at every stage. This must have been so important for the vendors. If we were to sell again I would certainly approach them first and I recommend those considering selling their homes to do likewise.

Sturminster Newton.

As buyers of an expensive property, we were never made to feel, welcome, important or valued.

Throughout the conveyancing process the “negotiator” came across as aloof, disinterested and was rather dismissive.

After exchange of contracts, we received some rather curt emails directing any enquiry we had, back to the solicitors. In the process making it obvious, that the “fee was already secured, so why bother”.

Come completion day, the final insult was, no communication regarding completion or collection of keys. We went to the offices and requested the keys and were disgusted our contact, more or less chose to ignore us, for no particular reason. They did manage under gritted teeth to say “congratulations”.

On such an exciting day and after such a long wait, we deserved better !

Something to remember for the future. We certainly couldn’t recommend or would consider instructing on any of our future portfolio sales or purchases.

Disappointing to say the least.

Having recently 'Let' a property through Symonds & Sampson I have to thank them all in the Letting Department for a job well done. An impressive service from start to finish, such a pleasure to deal with professional people who you can trust.

I would like to thank the staff at Symonds and Sampson for all their hard work in successfully selling my property. They made everything run so smoothly from the evaluation right the way through to the exchange of contracts and all within two months. Their service was second to none; they were always there to answer questions knowledgeably and to clarify any points of concern. I felt highly valued as a client. Once more, with many thanks to you all.

We have finally exchanged contracts on the sale of our property and would like to thank Anabel in particular for her patience and determination in soliciting answers to the many questions that have been raised by potential buyers, viewers etc over recent months. Her efforts have undoubtedly helped in the ultimate success of the sale and we look forward to completion in the next few weeks. Again, many thanks!