Brook Independent

Rung on Friday to book a viewing for three days later on Monday at 6pm. Was told if I dont hear back that the booking was confirmed. I rung Monday morning (today) to make sure the viewing is definitely booked. The same guy that answered Friday answered the phone. He told me "Literally just spoke to the house owners and they say the 6pm viewing is fine". He then rings me about a minute later to say the house has been let. A bit strange since he had JUST spoke to them......

I know estate agents are always bad but Edward takes bad service to a new level. Argumentative and a liar

First class service from Jerry, Edward and the office staff at Brooks. We originally purchased our first house through Brooks back in 2009 and when it came to selling recently we had no hesitation in using Brooks again. They were professional and kept us in the loop throughout the whole process. Would definitely recommend them.

I rented my flat in Southampton via Brook Letting and can confidently say they have been the best estate agent I've dealt with. For perspective, I have previously used the three biggest agents in Southampton and always felt a bit cheated especially considering the huge fees I've had to pay and unreasonable deposit deductions as well as service. But with Brook, the fees were half of the big three, their professionalism was above and beyond what I've previously experienced and on top of that, they are extremely helpful! I moved into a new build and there were a few issues in the beginning, but James and Scott was super quick to get the landlord involved and the "issues" were resolved within a day or two. I have now finished my contract with Brook and as I'm departing this chapter I want to give credit where credit is due! I can highly recommend the lettings team of Brook Independent! Thank you for the last 2 1/2 years! It was been my pleasure dealing with you guys! Cheers, Hanna & Shane

A quick note to praise James for his professionalism and diligence whilst we rented a home from him - always did what he said he was going to do and communication throughout was excellent - to you and your team James thank you

Yay! Sold …….. Can’t thank Edward and his team enough. In the current climate with interest rates going mad and the economy in free fall I was very nervous about how our sale might progress. Their advice and support through this has been outstanding. Lovely people, lovely job. Thank so much

We just bought a flat through Brook and we really couldn't have been more impressed. They were so helpful, responsive and professional at every stage. Thank you so much!

Very proffessional service given by all the team, happy to answer any questions asked and give advice. I was helping my mother with her move she was in a very small chain which helped. Really happy with the after care after completions.