Aubrey & Finn

Horrible hosts if they think they can treat people and guests that way!

We used one of their managed Airbnb properties and had a terrible experience here on the first night.
When we got there it was freezing cold, during a storm, with no heating whatsoever.
We got in touch with Nick who assured us that all we need to do is Turn the heating on and wait an hour or so.
We waited for 2 hours but the boiler was clearly not working, all radiators were completely cold.
We contacted him again and he dismissed us again saying we need to wait a few more hours.
And after that stopped replying at all. We couldn’t get the heating working and we couldn’t get in touch with the host anymore.
It’s crazy that someone can be this indifferent to his guests knowing they do not have any heating at all on a winter month and during a storm!
We ended up staying up all night, my wife is pregnant and she was really agitated and cold.
We never experienced something like this, and I’m not talking about the cold, but the host’s nonchalance.
When he finally replied in the morning he actually said we should just wait a few more hours! Crazy!
We told him we can’t stay there anymore and we’d like a full refund which he refused. So where does this leave us?
Nick is not willing to refund us for the really bad experience we had. Stopped replying altogether.

I wanted to take the time to state how impressed I have been with the service provided by Nick and the team at Aubrey & Finn.

When I initially got into contact I at the start of the process I was very nervous about how things would progress , having only purchased our first buy to let property and therefore not having any past experience or knowing what to expect. This apprehension was immediately alleviated by Nick however, who was very professional, knowledgeable and reassuring in his approach throughout.

He promptly responded to all queries and concerns, providing comprehensive and informative guidance on the various choices available and whilst talking through these to ensure we understood correctly.

I have found the whole experience to be an absolute pleasure and can’t recommend Nick and the team enough.

Recently moved into a new flat and Nick has taken excellent care of us. From a flexible and easy move-in to addressing/resolving issues with a speed rarely experienced as a renter. Would absolutely recommend anyone to rent with this agency, especially if Nick Baker is your property manager!

This company is terrible if you are a landlord. Aubrey& Finn were fully managing a property for me and when one tenant left they produced an exit report with 17 issues. Rather than help me, they let time lapse and 3hrs before the deadline told me they were returning the deposit. On top of this they twice ‘forgot’ to transfer the monthly fees across to me and I had to constantly be vigilant on what they were doing. Be very careful!

We sold and purchased a property through Nick Baker. Nick was incredibly professional throughout the process. He was always proactive, kept us and the rest of the chain regularly up to date, without needing to be chased (like other estate agencies). He made the experience a lot more manageable and stress free. I’ve worked with several agencies and would recommend A&F above all others based on their excellent customer service. Thanks Nick B for going above and beyond. We’ve got our dream home!

I recently moved to the UK from Ireland. I got in contact with Nick when I visited here back in June and stayed in contact with him when I returned to Ireland with properties that were available to rent in the area and compared to other Estate Agents he constantly stayed in touch and helped me find my property and was so professional throughout.

Once we arrived, their professionalism hasn't stopped which I honestly didn't expect. Darlyne has been very good to us and anything I ask whether it's help finding out about the area or the property she has dealt with in such a professional manner.

I honestly would recommend them to anyone who is looking to sell or rent in the area because the team are such professionals and also add a personal touch to their jobs.

5 Stars all the way for a great team.

Recently found a property through Rightmove with Aubrey & Finn. The letting application was easy and done quickly and without fuss.

We were moved in quickly into a lovely and spotlessly clean property. Nick our contact has always replied to queries right away and the whole team have been super helpful. Would definitely recommend their agency.

From booking the viewing to getting the keys the guys at Aubrey and Finn were fantastic. After being messed around by two other estate agents we had lost faith we would ever find a place. They were really helpful and approachable at all times. We are so pleased to have found our new home with a great estate agent.