Ideal Locations

I wish I could give them a 0 rating. We are the landlords. The tenants have always paid the rent on time, but this agent never passes the rent to us on time. I have been chasing them for the rent for the last two weeks. I called again today, I was told that someone would call me back for sure today. Surprise, surprise, no one called back. Don't worry. We will be logging a formal complaint, then escalate this to The Property Ombudsman if it is not resolved. We are tired of chasing for the rent payment every month. Please don't use this agent if you are a landlord. It takes more time to deal with this one agent than all the other agents and tenants combined every month.

Excellent Estate Agents. Top class customer service,always on hand to handle any queries, problems etc.
They are also extremely professional and have vast amount of knowledge and experience in the industry.
I strongly recommend any buyer or seller to sign up to 'Ideal Locations'.

The worst agency ever! I don't recommend to sign contract with them! I don't recommend to rent property from this agency. If you call, they will tell you that someone will call you back, but this will never happen. You will wait somebody to answer to your emails, but this will not happen. At the end when you leave the property, they will hide and will not give you your deposit back. Also they never put our deposit in any deposit safe account.At the end we have to give our case to solicitors. If you want to work with professional estate agency better stay away from that one. If I could I will give -5*

To be honest, if there is an option for -5, I would use it!
The worse agency that I have ever dealt with not only in UK.
I am not writing down the review as a sort of revenge, or to be mean. But, to help to someone wondering if they should trust their property to be cared, or to move in one of the properties that this agency manage. There are very mixed reviews, so please carefully check all of them.
We have moved in five years ago, in one of their properties. When we have signed the tenancy agreement, we have paid our deposit and was advised that the codes for the Deposit Protector Scheme, will be sent in the next week or so. Not happened!
We have chased up for the codes numerous times, always assured by Manjit that there is no issue with our money, and when we will be moving out, all will be returned.
Years were passing, our deposit was not protected. In 2021, we were informed that one of their colleagues stole our deposit and two of our rents. When we asked what will happen when we are moving out, we were assured one more time from Manjit, that there will be no issues, even he is ready to cover the amount. Nothing like that happened. Even we were asked by Harpreet to prove that we have paid our last rent.
We had some maintenance issues, reported from one year and a half, which were not fixed even until we have moved out.
We have always paid our rent on time, or earlier, but some of the times delayed to our landlady from their side. So, if you are a landlord, ready to give your property to be managed by them, please bear this on mind.
On the day that we were moving out, the property was checked and reported ‘clean up to standards’. Then the Big chase up started… Every single day I was calling, or texting, or e-mailing, as they were not giving us any information about our deposit. Instead of that we were always advised that someone will call us back, or Manjit and Harpreet were not in the office. After few weeks, Manjit called, promising that all will be sorted out, then disappeared again. I kept calling and e-mailing, no result, until one day Harpreet hang up the phone, then advised that she is not responsible for the case anymore. As we saw that there is no result after 3 months chasing up, we turn out for help to solicitors.
This is just one of the stories you might hear. Of course, I believe that there might be happy customers, and I really hope that the service will improve. However, no one could return our wasted time with them, all the nerves and humiliation for begging for our own money back. The way that they were treating us like annoying them, was absolutely disgraceful!
Take it as a friendly advise, and just search for another agency. I do not want to use words like ‘frauds’ or ‘scammers’, but definitely the agency is neither professional, neither honest. Also, if they say that it is a new Management... Please double check, as until we were with them there were lots of names and accounts changing, but the team is the same.

I have been dealing with Ideal Locations for over 2 years now, i have done many deals with them and I've never had any issues with them before
staff are excellent, helpful and very responsive.

Great work team, Keep up the brilliant work

This company is involved in unsolicited and malicious spamming.

There is no unsubscribe button and they ignore repeated requests to stop spamming and have my detaila removes from their system.

They are in breach of GDPR and data protection act and I will be reporting them to the ICO so that they can be held to account.

Avoid using this dodgy outfit that need to be shut down.

I had a good experience with Ideal locations. The agent Akhil he has done a good job in creating a very smooth process for helping in getting a flat and also moving in without any major hassles .. The company also made sure they close all the open items and helped me in feeling like a home.. Thank you Akhil and Thank you Ideal Locations .. Though the rents are on a higher side because of the current market conditions .. but I found a good house at Newbury Park Memorial heights

This disgusting company continues to spam me with unsolicited emails despite asking multiple times to stop they refuse. This is breach of GDPR and I will be reporting them to the ICO.

An unprofessional cowboy outfit that is engaging in law breaking, if they can't do the basics dont trust your property with them and avoid this shoddy outfit.