Austin & Wyatt Sales and Letting Agents Lyndhurst

A huge "Thank You" to Mike, Sarah and the rest of the team at Lyndhurst Austin & Wyatt for their help, understanding, patience and professionalism as they offered great advice and support during the huge part they played with the successful sale of my property. I would strongly recommend them to any future vendor to take up their services. Many, many thanks. D.Plowright

We cannot fault the service we have received from Austin & Wyatt during the process of buying our house through them. Particularly Sarah. She has hand-held us through the process from start to finish, providing support and clarity throughout our purchase. I cannot recommend this branch more highly. Mike, Sarah and the team are fantastic!

Consider every negative thing you could say about estate agents generally and you would be pretty close to describing Austin & Wyatt Lyndhurst.

Twice we have had offers accepted on properties they were marketing. Twice we have had our time wasted by the vendors because Austin and Wyatt did not manage the process or people at all. Our chain has collapsed once so far because of them and maybe for a second time now. We have wasted thousands in fees, searches, and surveys, all for nothing. We are no closer to moving to be near elderly family members in poor health, and are having to rearrange schools again at the last minute. It’s devastating and unsettling and Austin and Wyatt could not care less.

They tell barefaced lies - after the first time we were messed around and our chain collapsed, we made it very clear that we did not want upper chains - we desperately needed a vacant possession. They assured us that the second house we had our offer accepted on was no upper chain. It then transpired the vendors were contemplating which of two houses they may wish to purchase, which Austin and Wyatt obviously knew. It turned out that neither was suitable for them, so the vendors pulled out but not before we had wasted time, money and risked our own sale once more.

They are lazy - you, the purchaser, constantly have to chase them, and rarely speak to the same person twice. Often, they have no idea who you are or what you want as ‘the system isn’t working’. Emails do not get replied to, and even the office phone frequently isn’t answered inside business hours - astonishingly slack in a business that relies upon the telephone. How hard is it to forward the line to somebody so calls get answered?

They are incompetent. Basic sales techniques such as qualification of the buyer’s and seller’s motivations are absent, so half the properties they are marketing aren’t really for sale, it seems. They lack knowledge of the properties they are marketing - they didn’t even know how many bedrooms one of the houses we were viewing had, and assured us one bedroom was en-suite - it wasn’t. The written descriptions, measurements, and photography are totally unrepresentative.

If they ever get a sale to exchange and completion it must be purely by coincidence. I prevaricated about posting this review since we are searching again and I dislike burning bridges but I would not even contemplate any property they were marketing now. Why people continue to use them for their sale is a complete mystery.

Everyone at Austin and Wyatt has been so helpful and supportive in getting me sorted into my new home in time for Christmas. Very grateful. Would totally recommend this agency!

Been with Austin&Wyatt Lyndhurst office around 2 years now on their full management landlord service. Found them to be a professional team, good at all communications and keeping you updated. The issue reporting & maintenance system - and the personnel involved with organising trades and repair resolution is excellent.

The team at Austin & Wyatt ( Richard & Louise) made mine and my partners first time renting stress free and easy! They are very knowledgeable and helpful with any questions we had. 100% recommend the team.

We put our house on the market not expecting much as we tried a number of years ago without success. Austin and Wyatt and the team were amazing. They sold it on the first set of viewings. Kept us up to date as the sale went through. They were really helpful as we went through the process as it was all new to us. Can’t praise them enough. Excellent.

My agent Richard has been absolutely fantastic, one of the most satisfying experience I had renting an house in UK. I was rushing to get a decent house, and after a few really delusional experience we found Austin & Wyatt and all became nice and smoot!! We made in one week. Thanks again Richard you have been amazing.