Tidal Estates And Lettings

I fully recommend Tidal. Having to move twice in 7 months was far from ideal! But Sarah has been incredibly helpful and supportive. She has gone above and beyond to help me find my new rental property. Nothing has been too much trouble. She has shown great patience and made the situation as smooth as it could possibly be.

When damaged was caused during the recent storms, a quick call to the emergency number had everything sorted very quickly. Thank you Sarah

I had made two enquiries for two different flats through zoopla. I did not receive any response. I called them up and asked if there is the opportunity to get a video tour of a flat that I had originally enquired online but I got completely ignored as they noted my number as they said but I never received anything on WhatsApp. A few days days later both flats had a “let agree” indication on their listings thumbnails. I was treated indifferently and with the utmost disrespect. I challenge you to cross validate your email and calls history to double check if I talk sense…

I am a landlord and Tidal have shown me an appalling level of 'service' they have lied about carrying out property inspections, provided incorrect information in preparation for a court case for eviction, and left my properties unattended to, as a result I have had issues with tenants that I shouldn't have. They never answer the phone and if you ask for an update do not expect to get one, they forget. I have waited on maintenance issues that have been reported for months and months, and despite chasing their are unable to source quotes for the work. More than once have maintenance issues just slipped their minds, when I chase them I'm made to feel like I'm a problem. DO NOT ENTRUST your investments to this company! You will get a sub par service to say the least.

Dealt with cath who i believe is new to the role, as needed a new washing machine and hoover for the shared accomadation in which i live. great customer service, happy to help and recieved both appliances within the week.

If I could give these guys 100 stars I would. We moved into a property in Mount pleasant during covid. From the day we moved in we experienced racism, harassment and pure hell from the neighbour. Disinfectant was thrown at my husband and she told him he's dirty (he's black) she also told him we had to rent the property because they don't give "his kind" mortgages. All this while she lives rent and mortgage free with her elderly mother. The police and the girls at tidal went above and beyond to help us but unfortunately we had to leave the property because of her and the psychotic actions having such a negative impact on my mental health.For an estate agent you went above and beyond what you needed to do during this horrific time. Many thanks to you all for your support.

I cannot praise Tidal enough a great estate agent. Tidal are always professional and nothing is too much trouble. Excellent staff that always communicate extremely well with me.

Nice people but very inefficient. I have gone 1 month without hot water in my shower and now they've removed the shower and I have not had a shower for 4 days now.

I have emailed and called many times. Completely unprofessional and inefficient.

Highly recommend Tidal Estate Agents. Thanks Sarah for the professional service you and your team have delivered over the last few years. I will most definitely be back again in the future for either your management services or buying/selling .

I have and will continue to recommend Tidal to others and am truly grateful for the support you have provided.