John Francis Sketty

Extremely disappointing…Started off excellently, then they got bought out twice (by Countrywide, then Connoll’s, I understand) and I barely heard from them afterwards. Their great Mortgage adviser also left, plus her replacement who didn’t let me know, in which time interest rates went up. Their newest in-house mortgage adviser in Killay is fantastic, however and really helped us out, I would highly recommend her. Relatives of mine also listed their property with JF Sketty before the service nosedived and they’ve had an even worse experience, now causing huge inconvenience and worry. I would absolutely avoid and go to Belvoir Sketty instead, whom I cannot fault. It’s very rare indeed that I feel compelled to leave a bad review but feel strongly that people should be aware, not to lose a lot of time and have to deal with lot of stress, if nothing else. It’s a real shame as the initial staff (whom I assume mostly left) were superb and I see that previous reviews on here recognise this.

The service we received from Louise and her team at Sketty John Francis was excellent from start to finish. They were professional and provided excellent communication throughout. Louise made what was a difficult and stressful time so much easier. She was friendly and approachable at all times and didn't mind me pestering her with questions.

Never dealt with estate agents before (like many people), but I can truly say that the team at John Francis in the Sketty branch were absolutely fantastic. Genuinely couldn't thank them enough. Already a difficult time with dealing with the loss of my grandmother, they helped with absolutely everything ( far more than other people), on hand at anytime with help and assistance on what was going on with the sale (and other issues). They truly went above and beyond to make sure both myself and the other party were kept happy and the sale was done as smoothly as possible. Would recommend Louise and the team there to anyone wanting to deal with property sales/selling. Honestly thank you so much for your help.

The team at John Francis (Sketty) were professional, kind and helpful throughout. Communication was excellent and the branch manager always kept me informed of progress and anything I needed to know. She really brought a personal touch to the whole process and I can’t praise her (Louise) and the team enough.

I had fantastic customer service with John Francis Sketty office. Buying my new home was an easy process and I was communicated with and supported every step of the way! Louise, Jacky, Emma and especially Helen were amazing. I would strongly recommend them, thank you.

We have just exchanged contracts on a property purchased through John Francis, Sketty, and have been delighted with the service we have received from Louise, Emma, Helen and Jackie. Not only are they professional and efficient, but also cheerful, caring and enthusiastic.
Louise has been a superb communicator, responding swiftly (usually within minutes!) to every email, and ensuring we were kept up to date with progress at all times. She knew when to be diplomatic and when to chivvy the various parties involved. Her efforts undoubtedly contributed to the smooth experience.

Thank you, JF Sketty team!

Just completed the sale of my property through John Francis, Sketty. Though it took longer than anticipated, overall I am happy with the service I received and particularly from Louise, Emma, and Jacqui. They were professional, very courteous, and supportive throughout. I was kept informed throughout and received timely updates of viewings and feedback, and even when a sale fell through (due to no fault of theirs), I was updated immediately and they did everything to secure me a new buyer as quickly as possible. As they sale progressed, they also kept me informed and did the necessary to see the sale through. My rating is 4.5 stars because it took longer than expected, but as I can't give a half star rating, I am happy to round up.
Thank you very much to Louise and her team at JF Sketty. Louise thank you for your help with the solicitor issue, and I must also add a special thank you to Emma for her caring attitude in difficult moments.

We used Louise and her team for our house sale 2 years ago and they were amazing. So when we needed to sell our parents home last year, we had absolutely no hesitation using them again. As before the team were constantly professional, informative and supportive and the sale was seamless. They contacted us every week and without prompting to keep us informed of progress which made us feel totally involved and an important part of the sales team. Any questions or concerns we had were dealt with immediately and we were never made to feel daft for asking what to them must have been simple and routine questions. All in all the team made what is a very stressful process - especially as were are a couple in our late 60s with no previous experience of selling property - as stress and problem free as possible. So much so that whenever friends or family mention selling a property, we wholeheartedly recommend the team.