Wallakers

Avoid like the plague. I have rented privately in London for over 15 years and have never had to deal with a firm as bad as this. Whether you are a potential tenant or landlord I would recommend finding another firm. We rented with Wallakers for over 3 years. During this time they took months to rectify even the smallest of maintenance issues, and any action they did take was due to constant hassling on our part. The contractors they used would often fail to turn up when promised (cue more chasing on our part) and delivered poor quality work. Major issues such as damp were not treated properly. To top off our terrible experience with them, they attempted to retain a significant part of our deposit when we left in order to rectify damp issues that they had not dealt with! An independent arbitrator ruled that this was unfair and said that ' the Agent is not entitled to be placed into a better material or financial position' [than before the tenancy]. Cannot recommend steering clear of them enough.

I would give 0 star rating if possible. Booked a viewing appointment for 6:30 pm so we could see the property after work. Although we had an email confirmation we waited outside the property for twenty minutes, but the guy never showed up, or contacted us in any way. A cancellation email or even a text would suffice. I find this extremely unprofessional, rude and disrespectful of people's time. No matter how good their property may look on the site, we would not even consider to go to a property through Wallakers after this.

Very unprofessional, ignoran and unhelpful. Have contacted them on numerous occasions to open storage room downstairs in the building. Been told it will be look into it. After 3 month still looking into it. Parking supposed to be residents only. They issued parking permits after numerous complaints. But never enforced it. People from all over Surbiton park in our spots...

I have never come across such an unprofessional and unresponsive coimpany. We unfortunately decided to go with the company in getting help for having lease extended on flat. What a mistake! We haven't got to the bottom of getting it sorted - we have stopped receiving replies and phone calls are not answered. If I could give 0 for this review I would. Stay clear of them.

Fraudsters. I paid for services, Robert Heald took my money but did not do the work. I had to use the courts to get the funds back. I would sggest to avoid them as also the people employed are rude and unhelpful.

No customer service at all. Robert Heald does not respond to emails, messages are not being picked up, absolute waste of time! avoid at all cost

Possibly the worst company I have ever dealt with on a B2C level.

For context, Wallakers are the service provider for my property. I raised an inquiry over my lease (and their obligations within) in June 2022.

Its almost December 2022 and I still haven't received a response, despite;

8 emails, across 4 months.
11 calls, to reception across the same time period.
2 in-person visits, to their Surbiton office.

Each time I was promised a response "later today" but, of course, no response has come.

If looking for a service to find tenants for your rental properties, I would advise you do not use Wallakers.

Fanily owned and run local estate agents with the personal touch. Highly recommended.