Hanover Shine

I also have a similar experience. These guys deducted from the deposit for the cleaning even though we gave them a professionally cleaned home. When we rented the property they said, that the check-in and check-out reports will be compared, but it was nothing like that. The inventory lady was trying to find every particle of dust in every corner, and they are not deducting some amount from our deposit saying that it wasn't clean. But the truth is, it was in a much better condition than what we had received.

The worst letting agency ever to deal with.

My partner and I rent their flat 5 Sherbourne House in the matter of urgency for 6 months until I purchase my own place as I had previous house sale failed due to the seller's chain.

We did not negotiate the asking price as it was a temporary accommodation and on the check in date their agent who called Monika did not take a proper photos and many dents in the cooker and holes were in the wall that haven not been taken or noticed and we were lucky to take photos on the following day and sent it to Monika who checked me in, on the end of the 6 months period we have cleaned the flat to an excellent condition as exactly we rent it from day one, which they did not like and wanted to deduct £100 from my deposit because there some dust as they mentioned despite the same girl Monika came to check me out and said the flat is almost the same as of the check in date, their manager Robert came with an excuse that Monika never sent to them the photos that we sent on the following day of the check in which is none of my business and it is something internally to deal with the agents they use and just claimed that I did the holes in the wall, dents and cracks in cooker.

One of their funny staff wanted to remarketing the flat during the peak of COVID 19 and bring new tenants to check the property no matter what it can cause or risk myself and my partner who was heavily pregnant.

We have contacted the Deposit protection scheme to get our money back which they held it assuming that they can take people's money for no reason.

I do not recommend them at all and I would give them a rank below ZERO.

I have taken my money back because we have the evidence of their lies and I advise anyone to avoid this letting agent.

Also when I told him that I am not letting you taking a penny from my money and I will add my review about the worst service from him and his agency he told me this is saying about you not about us, I careless about him or his agency but just wanted to inform the tenants that they might think of using their awful service.

Booked an appointment with Robert Shine to view a premises at 1pm today. Upon arriving at 1pm Mr shine was inviting someone else in to view and I waited 10mins and then left, it was obviously double booked or Mr Shine is unsure on how to keep appointments. At 1.20pm I received a phone call from Mr Shine asking why I was there and explained, I was then called an idiot and was swore at. Not the most professional way of going about business. Pretty pathetic really. I would advise using someone else.

Overjoyed and almost in tears is probably the best way to explain how we felt after our biggest hurdle was removed by Robert and Kim, of Hanover Shine.

We couldn't believe that after a brief request they obliged and sorted it out.

The service, care, kindness and understanding was above and beyond.

No other estate agency would ever give this perfect personal service. We can’t speak highly enough of Robert Shine and Kim Badol. We greatly appreciate everything they have done for us.

We always recommend them and we wish them continued success in the future.

With many thanks and warm wishes.

K. Siddiqui

Finding a house in London can be a real challenge, but I am lucky to have found a property with a quick response and helpful Letting Agency. I would like to thank Kim for her prompt and accurate response.
I would not have found a property without your help.

The worst letting agent ever and BEWARE OF ROBERT!!! His a liar & a crook, tells you what you want to hear but once he has your money, your on your own to deal with your problems as he doesn’t do anything to help, if you do manage to get hold of him by miracle then he will tell you that his busy and will call you back but doesn’t call or reply back on emails. They don’t own up to their mistakes and always has excuses for everything but happily deduct as much money from you after rental.

I now rent through David Conway agent down the road so far so good and they are very professional.

DON'T USE. 3 and half years of good experience wiped out by their rip off practices. These guys deducted £230 from the deposit for the cleaning even though we gave them a professionally cleaned home. When we rented the property they said, that the check-in and check-out reports will be compared, but it was nothing like that. The inventory lady was trying to find every particle of dust in every corner which she didn't do at the check in. Who charges £230 for cleaning the 3 bedroom flat which was already professionally cleaned and £125 for jet wash of smallest balcony? This is highly unprofessional practice. Very disappointed with them. Only one lady - Fiona is very good. Very honest and lovely lady. Others are not honest. DON'T USE THEIR SERVICES.

I've been ripped off by them before. I'd avoiding them.

Update 12 Feb 2022: Hanover Shine claim I am a fake reviewer, I am absolutely not a fake reviewer. They took my money they had no right to.

A good few years back they cheated me into paying a deposit + their fee on a property, to then be ghosted by them for over 2 weeks while I asked to move in. On checking the propery I saw other people had moved in! They refused to refund me their fee, on a property they likely had no right showing me in the first place. I thankfully soon found a better property listed by an ethical estate agent in Harrow.