Urban Base

Terrible rude staff apparently professional pffft don't think so need to step down from high horse. Please search their company in Google absolute con artist rip off merchants

DO NOT rent a property from these people. I had a horrendous experience with them. Unfit property with serious and dangerous faults, and damage throughout the property and water coming through the roof, and broken boiler. They would not release us from the tenancy, despite the fact that the property was in a dangerous and unsafe condition with serious damage throughout. The had clearly not checked the property at all before letting it, and did not care. Their attitude was terrible. They kept all our money despite the fact we had to move in with family for several weeks and keep paying the rent to them. BE WARNED.

We had a very good experience with Urban Base. Our house sold at asking price within 72 hours of going on the market, and ongoing engagement the the agents was strong, timely and effective, both with this sale and our subsequent purchase. This in contrast to another Durham agent last year, who were supremely disinterested after they’d got us on the books and didn’t secure a sale in over three months. Urban Base cost a bit more than the cheapest you could find, but if you’re serious about moving rather than hanging around, it’s worth it.

Absolutely flawless experience from start to finish. Kurt, who led the transition from our old house to new, was professional, patient and highly commendable throughout the entire process.

We were shown around a property by Jan, there was a feeling of being rushed around the property and not viewed as potential valued buyers.
No Follow up call for us!!

I was charged £5,00 for a brief phone call on their 0845 number. I contacted them, asking for an explanation before I wrote this review. They admitted it was a 'problem' and claimed they do not profit from it. They did not suggest refunding it. Who would want to do business with this crowd? I certainly won't. And neither should you.

Urban Base valued, listed and sold my property in 72 hours and the service was amazing from start to finish. Charlotte, who dealt with the sale, was always on hand to answer the phone and offer advice and was fantastic to deal with.

I and my wife called them separately to arrange a viewing for a property in Durham. I called (five times until I reached to) them on a Friday morning to arrange a viewing. They got my details and told me to wait a call in the same afternoon. No one called me. The next day my wife tried to call them. Again after five or six tries, someone answered the phone. The lady clearly had no idea about the area nor property. She asked many questions until she was able to find the property. She got my wife's details and told her to wait a call later in the day. No one called. If you are thinking to use them, please try to phone their Durham branch and see how many times you need to call them until someone answers.