JeffreyRoss Estate Agents - Pontcanna Branch

Very good letting agency, the best we rented through in Cardiff.
My wife and I had some trouble getting through to the maintenance team during the peak of the pandemic, but that's not an issue anymore.
Dylan from the maintenance team immensely helped us sort the issues in our flat. He was very understanding of our circumstances and helped arrange the appointments and contractors in the most suitable way for us.

This is the best estate agents I've had the pleasure of using. Lisa is the estate agent I've been in contact with and she's been extremely helpful and absolutely lovely and has made moving a much less stressful experience! Thank you so much for helping me with my journey x

Have always had my landlord’s queries dealt with professionally and swiftly by Kate Hughes. She has been able to recommend several tradesmen who have rectified issues at the property and I can always rely on a timely response to my queries to bring about solutions. Thankyou Kate!

I would like to post a personal review for Jodie Hopkins at Jeffrey Ross. Jodie has been extremely professional, helpful, prompt and responded to all of our queries with a warm nature.
My partner and I are buying our first home from Jeffrey Ross and Jodie has done all she can to provide us with excellent customer service.
I feel she deserves recognition where it's due!

Submitted 2 offers for separate properties. Both significantly higher than asking price. In the one instance I was left without further contact for over 2 weeks at which it was me who called to enquire, wherein I learnt a different offer was accepted more than a week prior. In the other instance I was left without contact for over a month. I called on several occasions each time being told they didn't understand what was going on with the seller/sale. The property was removed from the website and still no contact. After a good while longer I called again to discover the property was purchased by the current tenant with that sale agreed at least a month prior.

As a first time buyer, submitting an offer is a massive deal. Especially in the recent economic climate. I maxed myself out each time and was prompt and prepared at each turn of the process at their requests for documentation, ID checks, and AIP. So whilst collated and handed them proof of my commitment, endeavours, and prepardness, they couldn't even give me a call. Plus, they goaded me at every turn to increase my offer price, which, through anxiety of losing the property, had me double my addition on the asking price - which was fruitless anyway.

It was a shambles. Disrespectful, dishonest, inconsiderate and selfish.

Our cooker's glass shattered and it took a month to replace. When, at the end of our tenancy we needed to pay additional fees Jeffrey Ross replied instantly.

It also took weeks of hassling to get a leak in the bathroom and ceiling fixed and literally months to get them to repair a leak in the roof, apparently i cared more about the property than the owner.

Edit: them finally replying to my review 4 months later whilst saying 'we take our reviews seriously' really illustrates my point better than I ever could have.

Terrible for tenants

We rented a house through the JeffreyRoss Pontcanna branch back in March 2020. The problems began when there were maintenance issues and when we were given notice to move out due to the landlord wishing to sell the house.

There was a tap leaking in the back garden which we reported and a plumber was supposed to come and fix it. Not only did the plumber not turn up twice (with no communication), he also turned up unannounced with no notice. When this was brought up with JeffreyRoss we were told in an email that 'in an ideal world' the plumber should have contacted us. They completely ignored the fact that legally you must give 24 hours notice for someone to come to your house.

We reported multiple issues that were ignored, such as the garden fence being blown down in a storm.

In March 2021 we were given notice to vacate as the landlord wished to sell the house. Despite being tenants with JeffreyRoss and struggling to find an alternative place to rent we were offered no assistance.
We would get phone calls multiple times a week asking about viewings. This was difficult for myself and my partner as we were working from home a majority of our time due to the pandemic.
It got to the point where I would give a date every two weeks for a large portion of the day to carry out viewings. I had hoped this would ease the issue but I would still get opportunist phone calls asking whether they could do a viewing, even with only a couple of hours notice. Even when we secured a new place and told them our moving out date I still had phone calls up to two days left of moving out asking for viewings.

Since then it has been four weeks with no contact since moving out. Both myself and my partner have phoned trying to see whether the paperwork for the bond to be returned has been completed and despite reassurances that we would be contacted back we have heard nothing.

Overall communication and quality of service has been very poor despite branding themselves as a 'high quality'. Would not recommend.

Jeffrey Ross have looked after my property throughput the covid crisis, ensuring that the rent is paid and that any problems such as boiler failure are dealt with quickly and effectively. I'm very happy with the service they provide and happy to recommend them as managing agents.