The Gray House Lettings & Property Management Limited

Professional, transparent and resourceful are a few of many great qualities of Michelle owner of The Gray House Lettings. If you're looking for prime locations and incredible service well you're in good hands, the whole process has been handled smoothly and in great time manner even though Covid. I will definitely use this agency again in the future to support the locals & independent!

I could not recommend this agency enough! Without a doubt the smoothest and best transition into a new property I’ve experienced. Michelle especially has been a diamond! So lovely and professional, and despite me living hundreds of miles away she was really easy to maintain contact with! She facilitated the most perfect property for my friend and I with a very personal service. The quality of the property is amazing too and my friend and I couldn’t be happier! I’m so grateful for this agency, and for all their help in making my move the best it could have possibly been. Thank you Michelle and Keith!

The process of renting with The Grey House was great. Michelle was very helpful and highly professional throughout the whole process of renting. As I couldn't travel to Cardiff, Michelle facilitated an online viewing of a flat, which was amazing, and she also provided me all the details regarding the flat in a short time. I strongly recommend renting with them!

We contacted Michelle about a short term let whilst in the midst of our own domestic crisis at our home and she was fantastic. She bent over backwards to show us the property and made sure we could move in quickly. The property is beautiful and exactly as described. She has been very quick to respond to all of our queries and she even left us (and the dog) some treats when we moved in! We couldn't have asked for anything more.

I have been a tenant for a few months now with this company. The application process was simple, stress free and didn't ask any irrelevant questions. Since taking up residence there have been a few maintenance things to fix but they are fixed quickly with no bother.
Michelle, the director, is great and always on hand to help.
If you are looking for a letting agent with an informal communication style and great customer service, Gray House is a sure pick.

We have dealt with Michelle for many years and she has never let us down. We have a portfolio of properties which Michelle manages for us. Her knowledge of South Wales is excellent, she has helped not only with renting of properties but also provided expert advice when acquiring new properties. Our tenants always comment on how above and beyond Grays are willing to go for them. Thank you for all your hard work and we look forward to many more years to come!

Michelle recently offered invaluable help and guidance. Her knowledge and professionalism was so impressive and added to friendliness and approachability, the service provided was the best I have encountered from a letting agent, by a mile. I cannot recommend the Gray House enough!

Michelle is such a lovely friendly agent, who is easy to approach, always available and dedicated to her job. We can’t thank her enough for selling our property within 2days of being on the market. We would highly recommend her to anyone. Thank you so much Michelle. Best wishes and regards from Gareth and Jenna.