Cornerstones Lettings & Property Management

Cornerstones were easily one of the worst and most unprofessional letting agencies I ever dealt with. They were always incredibly unhelpful and always tried to blame tenants for issues rather than help resolve a problem. Our problem with the office didn't even only happen with an individual, as a collective each member of staff we interacted with were terrible.

I would highly reccomend both landlords and tenants to work with anyone but cornerstones.

Never returns calls the attiude you get when you call them back and ask to view a place and dont mention anything to them about bond scheme to them and you go in there and ask to view a place and the first thing they ask are you working what that has to do with viewing a place i dont know very dissapointing

The good news is they're like any other estate agent. The bad news is they're like any other estate agent. Took ages to return deposit.

Atrocious company. Don't fulfil their legal obligations, tell lies to tenants and landlords, and awful unprofessional attitude. Whether you're looking for a place to live or to rent out your property, avoid Cornerstones

edit: no you've never dealt with me directly, but you've dealt with my loved ones, and you've been completely incompetent and dishonest through and through

Donna and the team at Cornerstones are professional, efficient and friendly.
They came to the rescue after my relocation to Wales was almost thwarted by a totally incompetent letting agents ( Keys Property Management), who almost cost me the job I was moving for.
Donna and the Cornerstones team treated us like individuals, and through their honest and efficient hard work they managed to do more in 48 hours, than the other agents did in 3 weeks.
I cannot recommend Cornerstones enough. They rebuilt my faith in Welsh letting agents and are a credit to the industry.
If you’re a landlord or a potential tenant, then Cornerstones should be the first agent you contact.
Thank you Donna and the rest of the team, because of you my little family has a lovely place to live and I’ve been able to start my new job on time.

Great experience with the team at cornerstones carmarthen. Have been tenants through them for 5 years with no problems. Very friendly, professional and helpful.

Absolutely horrendous.

Had constant problems with the boiler, often had no heating or hot water during the winter. Instead of sending around a plumber to fix the problem they sent around the owners father in law who had zero plumbing training and no gas safety certification.

I took a day off work sick, I was sleeping on the sofa when I was awaked to cornerstones wandering around the back garden. I went outside to confront them and they demanded to be let inside to view the property which is totally illegal according any tenancy agreement.

They also tried to claim our security deposit after they conveniently lost the snag list that we each signed before we moved in, they wanted to claim for damage that had been done by the previous occupants. Absolutely disgraceful.

I had loads of bad experience, never go to their office on your own they'll gang up on you, won't respect or even professional They never deal with issue problem I had included damp they just brush it under carpet even environment health demand to sort the problem but never did now house not their problem but still I get that grudge of them as I never got given the bond back which was rightfully mine even bondright company's confirmed it with them cornerstone got the hand of it which they refused to give it back since and I wished I stayed with swift they even better than this stones . Please guys do not bother go under their company it's not worth a risk . I'm baffled how they still going. Despite three stars review they deserve just one .. by the way it's Charlene Kirby maybe u remember me with babygirl in that time ye