Manhattan Kitchen
1 Pentrebane St, Caerphilly CF83 1FR, United Kingdom
3.7
77 reviews
8 comments
HQFH+5R Caerphilly, United Kingdom
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Monday: 16–23
Tuesday: 16–23
Wedneasday: 16–23
Thursday: 18–23
Friday: 17–23
Saturday: 16–23
Sunday: 16–23
Tuesday: 16–23
Wedneasday: 16–23
Thursday: 18–23
Friday: 17–23
Saturday: 16–23
Sunday: 16–23
The only problem for me is their delivery times have been ridiculous in the past (we're talking up to 2 hours), so I don't use them any more - no idea if that's still an issue.
If there was a guaranteed 30 min delivery time, we'd be onto something special.
After waiting 35 minutes, I called again, asking for an update on the final meal. Before I could finish my sentence I was cut off with a "yeah, yeah, yeah." and was assured it would be with us shortly. Another 18 minutes went by before the meal arrived, which was also quite cool.
As said previously, I understand it is a Saturday and that mistakes can happen, however delivering the forgotten food 50 minutes after the first food arrived is pushing it slightly; especially since we were assured it would be with us shortly and it is only 0.7 miles from the house (according to Google)
Unfortunately I will not be ordering from this place again, as I am very unhappy with the standard of service. Not only was the last meal late, but the chips were quite hard. I hate leaving reviews like this, but I'm so disappointed. However the kebab meat was decent, but not worth the aggravation.
Customer service is very friendly, but the food is spot on and always delivered at a reasonable time.
Wish I could attach a photo of the food we had so people could see that it was inedible.
We ordered the platter which was very disappointing. After opening the spicy chicken wings, bbq chicken wings and the lamb kofte weren't edible as they were burnt and dried out like they had been pre-cook and reheated. When we went to complain about the food we could see that the food is precooked and then reheated under the pizza oven. Will not be returning very disappointing!