Chapel 1877
Churchill Way, Cardiff CF10 2WF, United Kingdom
4.3
1 reviews
8 comments
FRJH+56 Cardiff, United Kingdom
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Monday: Close
Tuesday: Close
Wedneasday: Close
Sunday: Close
Tuesday: Close
Wedneasday: Close
Sunday: Close
The restaurant had our pre-orders wrong and were very rude when confronted about it (apart from one of them who was very apologetic)
The waitors brought our food, which was Luke warm-cold and also Brought our sides for the meal around 10 minutes later. 3 people did not get their meals until around 20 minutes later.
As a result of the bad service we had our whole food bill cleared, which is good but it shouldn't have come to that point where the business had to compensate for their performance, leaving their business with a loss of profit.
It's unfortunate that the service was this terrible. A great service with the nice atmosphere of the restaurant would have been lovely. I'm leaving this review as constructive criticism for the team to improve their service and maybe consider implementing better strategies and evaluate staff performance to deliver that service which is expected.
Perhaps we caught the staff on a bad night but I hope this review is taken as a way forward to improve and reflect on the evening.
Best wishes.
Just been on drinks and besides that choice wasn't satisfying at all but want to back one day to try food