Pret A Manger

Remains a good concept. Always new innovations in their shelves. Always pay a visit while visiting the UK. Saw new desserts, sandwiches. Seems like the 'normal' sandwich is disappearing a bit and making place for other bread related items.

Decent pret, went in for a coffee. For some reason they have put the tables really far away from the charging outlets which makes it impossible to charge your phone or laptop unless you are sitting in one or two spots. There was also a slight roof leak, chairs that needed bolts tightening and it just generally felt a bit run down.

The food choices are not very good compared to other Prets that I have visited and they frequently are low on available options. Also most of the baguettes, salads and sandwiches are the ones with cheaper ingredients and they don't stock any of my usual choices which is disappointing. No issues with the service though.

I'm overall happy with the service, but why on earth you don't agree to make a smoothie with water instead of juice??? Some people can't have high sugar intake, like myself, the sweetener is also hardly ever there :( please please please change that 🙏🏻🙏🏻🙏🏻

One star only because there was no zero star. I went there and asked for a flatwhite. The woman was very confident ( maybe their manager?!) Both espresso and milk were ready and it took her less than 3seconds to serve a cold and old flatwhite. I saw her pressing the machine for another two espresso in two cups, probably getting it ready for another unfortunate customer who comes after me. I think this is their practice to give already made espresso and milk to customers when they are not busy.
I don't think they even know what flatwhite is. No sign of freshly made silky smoothness of milk . They think it should be in smaller cups ( to make it stronger) put some milk (and ofcourse top should be flat ) - hence flat and white 😉.

Friendly staff.

I didn't realise there are actually no less than 8 Prét à Manager branches near/ in/ around London Bridge Station (if one includes the one inside The Shard)

Henceforth, I'm only giving 5 stars to those Prét branches which do the full range of (cold) drinks (including milkshakes, smoothies & frappés). So, only 4 stars here.

I can't vouch for all of the food but I have limited experience with their menu. They are a bit overpriced but I've not had any issues with freshness or taste.

I give a 4 star for service because it can be hit or miss. You're either going to get someone who will brighten that hour of the day, or someone who will be incompetent.

(I asked the person serving me to add cold water to make the green tea warm, not hot. They repeated what I said and I confirmed, then they poured boiling water in the cup and gave it to me. I ended up burning my tongue and couldn't taste my meal) :)

I don't know why but this pret has the tastiest coffee for me. The staff are always extremely friendly. There was one girl on particular I think she may be from India (very sorry if you're not!!) Shes soo friendly and accommodating. 5*