Lovely apartments, well equipped kitchen and plenty of space. The host was friendly and helpful, gave me all the information I needed. The location is brilliant, just 1 minute walking from train station. Will definitely book again!
Deborah Wollen
We had a wonderful stay. The apartment was very clean and the beds very comfortable. The staff were very professional and friendly. Short walk to restaurants and pubs. Black cabs right at the front door to the building.
Thomas hayhurst168 days ago
Terrible. Handed a “late check in fee” without being told check in closes at 5pm. Paid for parking to which I had to show proof of payment and then no spaces where available after paying. The apartment itself is very limited with no means to clean used crockery or even to take out hot items from the oven. Stains on the carpet and damaged furniture. Overall I would not expect to pay half the prices they are charging, shocking.
The Old Pump Works199 days ago
I stayed here recently as I was working in the area and I cannot recommend this property enough. The location is excellent, the apartment I stayed in was spacious and had everything I needed and the staff were super welcoming. Best apartment I have stayed at in a long time.
Mr Tyrone Wade199 days ago
Your staff accidentally withdrew, rather than held £375 of your customers money and without the customer doing the legwork to find out where the money is you would still have it in your account 7 working days after departure, this is completely unacceptable.
Emma Moorhead290 days ago
Not sure how many ⭐'s to give. The location of the apartment is brilliant as it's so close to train station, shops, pubs etc. We had a really nice stay and had talked about returning before Christmas. Train runs behind building every few minutes which isnt too bad once windows are closed. When we entered the apartment our first thought was that it could do with a bit of TLC. Although it was "clean" it was worn. We immediately took pictures of all the faults as we had paid the £375 security deposit and it was just as well we did as 3 days after checkout we received an email to say that £80 would be charged due to the red penmark on the wall. This was here when we checked in but according to them it wasnt when they inspected it after the last guests?? Luckily we had the photos with time and date stamp to forward them. Recieved the deposit refund eventually but no apology!! Advice to anyone is to do the same and inform reception of any issues like that straight away.
D2 years ago
Just dont book this place.
Went to see my friend several times who was staying there. The price is well above average London Rental prices.
I thought that perhaps the service would make up that extra cost. There was no service. During a period of over a month, a male came and asked to clean while a female was home alone. After the female said they just needed extra toilet roll and the cleaner couldn't come in at that moment that was the last time my friend saw a cleaner. That was it. In the end they just ended up paying way above price for getting toilet roll.
The place doesn't look much like the photos, some lights and electric sockets didn't work, there wasn't a lot of furniture and it hadn't been cleaned before they arrived. The fridge had visible dirt in and was beginning to smell.
When my friend asked for a cleaner to come round when they were out, they never did. Each time they came back and asked reception what happened and if it could be rearranged they would just say "oh, the cleaner was off today". Even though I had seen a cleaner go up to another floor and even go in the flat next door. No offer of a discount/refund from reception when they spoke to them or checking if my friend needed anything, let alone any action.
Let's be clear, this place is just a converted office block out to get the most of your money, for the least amount of expense to them, as are most places in East London now.
You'd be better off financially renting a one bed place and getting a cleaner by quite some way.
Key View2 years ago
the stay with morland house was perfect for commuting in to the city as the station was just round the corner, very easy check it the staff was very friendly and answered all my questions.
Went to see my friend several times who was staying there. The price is well above average London Rental prices.
I thought that perhaps the service would make up that extra cost. There was no service. During a period of over a month, a male came and asked to clean while a female was home alone. After the female said they just needed extra toilet roll and the cleaner couldn't come in at that moment that was the last time my friend saw a cleaner. That was it. In the end they just ended up paying way above price for getting toilet roll.
The place doesn't look much like the photos, some lights and electric sockets didn't work, there wasn't a lot of furniture and it hadn't been cleaned before they arrived. The fridge had visible dirt in and was beginning to smell.
When my friend asked for a cleaner to come round when they were out, they never did. Each time they came back and asked reception what happened and if it could be rearranged they would just say "oh, the cleaner was off today". Even though I had seen a cleaner go up to another floor and even go in the flat next door. No offer of a discount/refund from reception when they spoke to them or checking if my friend needed anything, let alone any action.
Let's be clear, this place is just a converted office block out to get the most of your money, for the least amount of expense to them, as are most places in East London now.
You'd be better off financially renting a one bed place and getting a cleaner by quite some way.