Shoe SPA
80 Caledonian Rd, London N1 9DN, United Kingdom
4.1
214 reviews
8 comments
GVMJ+46 London, United Kingdom
Location reporting
Claim this location
Monday: 11–19
Tuesday: 11–19
Wedneasday: 11–19
Thursday: 11–19
Friday: 11–19
Saturday: Close
Sunday: Close
Tuesday: 11–19
Wedneasday: 11–19
Thursday: 11–19
Friday: 11–19
Saturday: Close
Sunday: Close
I returned the shoes and they came back to me weeks later with no change whatsoever! I returned them a third time and they painted slightly higher, but still not a high quality job. They also got brown shoe glue on the patent leather. When my shoes were returned to me, they were returned in a broken Amazon box, not in their original Valentino box with padding and wrapping!
No reasonable explanation was given, but they posted my original shoe box to me afterwards once I requested.
I paid £240 for this poor service, which took a lot of twoing and froing over 4 months and poor quality workmanship on the sole. Communication was always via email but they did always respond.
I dropped my louboutin sneakers there and they came back ruined…
Now that I wear them again I can see even more the quality of paint used etc …
I’m addition for the price you pay I’d rather go to Selfridges and pay 45£ for better job cause that one costed me 180 ish I believe and a pair of shoes worth 600£ somehow….
Maybe they are good at other stuffs but sneakers of this complexity I’d say no
EDIT: response to owner comment
Dear owner,
Thank you for understanding the frustration, unfortunately a few things stated below don't correspond to what actually happened. I'd like to start with saying that I never raised my voice in the shop, it was actually your colleague who raised his voice at me while I was on my way out, hence my comment. I was also never showed any "before" pictures as your colleague himself said he never took any (most likely because the shoes were brand new from the shop). Your colleague offered to send the shoes back to the lab to repaint them, he also said this would have affected the texture of the shoes, which I obviously refused. I would have appreciated your technician to step ahead and propose a better solution since he was there, but I just guess there wasn't any. The glitter, that was way more than 7-8, was not there when I bought the shoes, and I would have never left this bad review if I received some apologies by your colleague, which I never received.
3 years later, I return post-COVID to service another pair of designer shoes and Nike vintage sneakers. The service and final product I received was vastly different from the first time I went. Firstly, customer service was quite poor, instead of listening to what the customer wanted , what was pushed on me was one size fits all services from Shoe Spa which were not comprehensive, and offered at a very expensive price. After trying to mediate with the Team, I didn’t get anywhere. I can understand COVID affected the business and they have some new prices/services etc. but the customer should be taken seriously. More often, with these types of goods. a bespoke service is what is needed for the client
more often than not, however, Shoe Spa had no acknowledgement for this. Secondly, after waiting several weeks, which is quite a long time for the service in a relative sense, I pick up the two items. Both were not completely done as what Shoe Spa promised in the service. Both under soles they completely ignored after I had asked for soles to be painted. Moreover, the quality of paint in the mid soles on one pair was quite sloppy and not up to standard. After highlighting this, we agreed to have this pair have more work done to it as the work could have been better. Again, this service took a long time to complete. After all work was finally done, the price I paid was very expensive and I was quite surprised that quality of work and quantity paid for that service and level of work.
Several months later, the sole in which was repaired with regard to the Nike trainer is now peeling which makes me again question the quality of work.
Summarising, the quality seems to have deteriorated, the client centric focus seems to have dissipated, the price seems to have inflated. Honestly, guys, I’d recommend just having a good look Instagram / online, there are plenty of new younger shoe / leather restoration professionals who charge competitive prices and produce work to a higher level. There is a whole new demographic who are self trained / professionally trained and are passionate about sneakers / shoes. I’d recommend these people and not ShoeSpa. If you want to pay a very high price, wait a long time and not be guaranteed of quality of services, then, yes, that is what Shoe Spa offer in my opinion.
I contacted Shoe Spa who initially advised they would have notified me, had there been further work needed.
Layla wanted to check their photos of my shoes and sent them to me, saying the heel was bent when I sent them in.
Ok, I hadn’t noticed this when I sent them but why wasn’t I contacted when my shoes were with Shoe Spa. As they had clearly noticed and had photos!
Layla said “sometimes customers get snappy when they are advised further work needs to be done” and this was the reason I wasn’t contacted.
Layla then advised my shoes can be fixed for a further £220, after some discussion, Layla agreed a price of £209 as a gesture of goodwill.
I declined as the total bill would be nearly the price of a new pair of shoes.
Had I been informed at the beginning of the process. I would not have gone ahead with any of the work, I would have bought a new pair of shoes, but was not given the opportunity.
So I’m left with a pair of shoes that I can’t wear and £272 down.
Thanks Shoe Spa!