The Dr. Martens Store

Really nice store, went there in the morning. Staff were so lovely and so helpful, made the experience really nice. Super knowledgeable on the shoes and gave good advice on the different shoe types as well as any care and upkeep. Both were also super friendly, so I would definitely recommend if you're looking to buy a pair of docs :) The store is also nicely laid out and has a good space for trying on any shoes

i love my new doc martens! thank you so much for the help i had purchasing them and the 10 percent off! really really helpful I can't thank you enough!!

Came to this doc marten store today. It was my birthday today, I was also celebrating my 1st wedding anniversary. I came in to purchase a pair of shoes. The slip on ones with fur in them, ABSOLUTLEY loved them!

I was just really disappointed in the customer service in the store. I like to have conversations with staff and I felt so unwelcome in this store that I didn’t end up buying anything. The staff member that dealt with us was just not interested in the slightest and quite frankly I thought it was really rude. It kind of put a downer on my mood as I was out celebrating my day and the way she was just was plain rude.

I’ve worked in customer service and I make it a point to make conversations with my customers and for it not to feel awkward.

Seems like the staff need more customer service training with customers.

Went there yesterday around 4pm to buy a new pair of dr martens. Had some issues with sizes before, the girl that served me was very helpful and very friendly. Had amazing customer service, explained everything and gave the advice. 10/10 customer service. Thank you!

We made the journey to visit your store today and came away with the best self indulgent Xmas presents ever, you all were beautiful, many thanks
Mr and Mrs Palmer x

Had a bad experience ordering online from Dr. Martens so decided to go in store. Staff are really friendly and helpful and I’m glad I visited.

I’ve just purchased a Dr Martens boot and other items in this store.
I had a £30 Love Cambridge gift voucher which I hoped to use, but no one in the shop could put it through — even though its expiry date is not until 14/12/2023.

When the manager was asked for help by one of your sales folk, he didn’t acknowledge us — my husband and me — when he got to the counter and, after attempting to put the gift card through, he simply said “this isn’t gonna work”.

I said we’d pay for the entire purchase using a credit card, but I also mentioned it was important that they got this sorted as some customers might have only been able to carry out the purchase by using their gift cards. To our dismay, the manager simply walked out without even apologising or saying that he’d try to get this sorted — nothing but a look of disdain. The manager simply didn’t show any care for providing us with a good customer service, which we find appalling and unacceptable behaviour by someone who should be an inspiring leader to the other workers in the shop.

Unfortunately this has spoiled the experience of purchasing my first Dr Martens. Given that high street shops are each day becoming scarcer, I think that this attitude is not only unacceptable from a customer’s perspective, but truly detrimental of the brand’s reputation.

Just phoned Cambridge store and spoke to Liz She was extremely helpful and I got the answers that I required. Would definitely recommend speaking to her if you can as she is very knowledgeable, thanks Chris,